My Account

• How do I create a My Account profile? How do I create a My Account profile?

  Before you begin: Have your Hawaiian Telcom account number, an active email address, and one of your two most recent bills ready. 

  
  

  1. Go to the My Account home page
  2. Click Create Account. 
  3. On the Create a Profile page, enter your account number and click Continue. 
  4. On the Business Information page, enter your name, an account nickname, your phone number (with the optional text opt-in), and your bill amount. Click Continue. 
  5. On the Login Information page, enter your preferred email address and password. Check the Terms & Conditions box and click Continue.
  6. On the Check your Email page, enter the verification code sent to your email and click Continue. 
  7. Once the All Done page loads, click Go to Login to sign in with your new credentials.

  
  

  Need Help? If you have trouble finding your account number, please refer to this question - Where do I find my account number on the bill? - or visit our Contact Us page. 

• How do I log in to My Account? How do I log in to My Account?

  To log in to My Account: 

  1. Click the My Account icon located at the top of any page on the Hawaiian Telcom website. 
  2. Enter your email address and password. 
  3. Click the Sign In button. 

  
  

  NOTE: Checking Remember Me will save your email address for faster sign-in the next time you log in to your account. 

• How do I change my My Account Password? How do I change my My Account Password?

  To change your My Account password: 

  1. Log in to My Account. 
  2. Navigate to the Profile page. 
  3. Locate the Login Information widget and click Edit within the Current Password section. 
  4. Enter your current password, then type and confirm your new password. 
  5. Click Save. 

  
  

  NOTE: Once your password is saved, you will be logged out and prompted to sign in again with your new password. 

• How do I view the services and features I have on my account? How do I view the services and features I have on my account?

  The most comprehensive way to view all of your services and features is by reviewing your monthly bill. Your bill provides a complete, detailed list of every service on your account. 

  
  

  To locate your bill in My Account, refer to our FAQ on "How do I find the details on my bill?"

  
  

  If you have questions about the services listed on your bill or require additional assistance, please refer to the Billing Support Section in our Help Center or contact our support team. 

• How do I change my contact information in My Account? How do I change my contact information in My Account?

  To update your contact information, log in to My Account and select Profile from the main menu. From there, you can manage the following: 

  • Login Information: Update your email, password, and 2-step verification settings. 
  • Contact Information: Edit the name, email, and phone number for your primary and secondary contacts. 
• What is an Associated Account? What is an Associated Account?

  An associated account is a separate account that you can access from your mail My Account profile. All users start with one association — the account you created when your email was first registered. You can link other accounts to your email if you wish to access more than one from the same login. 

  
  

  To manage associated accounts: 

  1. Log in to My Account 
  2. Navigate to the Profile or Account page. 
  3. Locate the Linked Accounts widget. It displays your primary account and all associated accounts. 
  4. To add a new account, click 'Add a New Account' and enter the account number, account nickname, and the amount from one of your two most recent bills when prompted. 
  5. To view details, change your primary account, or remove an existing associated account, select the three-dot menu (:) next to each account. 

   

  Important Note: Associating accounts allows you to manage them under one login, but it does NOT combine your billing or statements. 

• How do I add an Associated Account? How do I add an Associated Account?

  To add an associated account:

  1. Log in to My Account.
  2. Navigate to the Profile or Account page. 
  3. Locate the Linked Accounts widget. It displays your primary account and all associated accounts. 
  4. Click 'Add a New Account' and enter the account number, account nickname, and the amount from one of your two most recent bills when prompted. Once added, the account will appear in the Associated Accounts section of the widget. 

  
  

  Important Note: Associating accounts allows you to manage them under one login, but it does NOT combine your billing or statements. 

• How do I remove an account from my profile? How do I remove an account from my profile?

  To remove an associated account: 

  1. Log in to My Account. 
  2. Navigate to the Profile or Account page.
  3. Locate the Linked Accounts widget. It displays your primary account and all associated accounts.
  4. Select the three dot menu (:) next to the associated account you'd like to remove, select Remove, and then click Remove again in the pop-up window to confirm.

  
  

  Important Note: Associating accounts allows you to manage them under one login, but it does NOT combine your billing or statements. 

• What is the default or primary account? What is the default or primary account?

  Your default or primary account is the one that the system automatically displays when you log in.

  • If you have only one account, that is your default account.
  • If you have more than one account associated with your profile, you can select one of them as your default. 

   

  To manage your default and associated accounts: 

  1. Log in to My Account. 
  2. Navigate to the Profile or Account page. 
  3. Locate the Linked Accounts widget. It displays your primary account and all associated accounts. 
  4. To add a new account, click 'Add a New Account' and enter the account number, account nickname, and the amount from one of your two most recent bills when prompted. 
  5. To view details, change your primary account, or remove an existing associated account, select the three-dot menu (:) next to each account. 

   

  After associating more than one account, you can easily switch between them using the 'Select Account' drop-down menu in the main navigation bar. 

• How do I change the default or primary account? How do I change the default or primary account?

  To change your default or primary account:

  1. Log in to My Account.
  2. Navigate to the Profile or Account page. 
  3. In the Linked Accounts widget, find the account you want to make your primary. 
  4. Click the three-dot menu (:) next to that account and select Account Details.
  5. On the Account Details pop-up, click 'Set as Primary Account'.

  
  

  Once updated, click Go to Account to view your new primary account, or select Cancel or the "X" to close the pop-up. 

• How do I create or change an account nickname? How do I create or change an account nickname?

  Including an Account Nickname is required when creating your My Account profile.

  
  

  You can change your nickname using two methods after logging in: 

  
  

  Method 1: Quick Edit

  1. Navigate to the Overview, Profile, or Account page.
  2. On the section directly beneath the main navigation, click the pencil icon above the Account Nickname label.
  3. Enter your new nickname in the Change Nickname pop-up and click Save. 

  
  

  Method 2: Via Linked Accounts

  1. Navigate to the Profile or Account page.
  2. In the Linked Accounts section, click the three-dot menu (:) next to the account you want to update, and select Account Details.
  3. On the Account Details pop-up, select the pencil icon next to the Account Nickname.
  4. Enter your new nickname and click the checkmark.