Managing Payments & Bills

• How do I find the details on my bill? How do I find the details on my bill?

  You can find a summary and a detailed view of your bill after logging in to My Account.

  
  

  Option 1: From the Overview page

  1. Locate the Current Balance section.
  2. Click View Current Statement to open a PDF of your bill in a new tab. 
  3. Alternatively, click View Details to go to the main Billing page.

  
  

  Option 2: From the Billing page

  1. Locate the Billing History tab.
  2. Find the Current Statement section.
  3. Click View to open a PDF of your bill in a new tab.
• How can I view past bills? How can I view past bills?

  You can access your previous statements anytime through My Account. 

  
  

  Here's how: 

  1. Log in to My Account 
  2. Select Billing from the main menu
  3. Locate the Billing History section.
  4. Click View next to the specific bill date you want to see.

  
  

  Important Note: You can view up to 18 months of billing history online. To request older statements, please contact our support team.

• How can I view a print-ready bill? How can I view a print-ready bill?

  After logging in to My Account, you can access a print-ready version of your bill from two locations:

  1. From the Overview Page: 
     • Find the Current Balance section.
     • Click View Current Statement. Your bill will open as a PDF in a new tab, and you can print it from here.
  2. From the Billing Page: 
     • Click Billing in the main navigation. 
     • Under Billing History, click View for the bill you want to see. Your bill will open as a PDF in a new tab, and you can print it from here. 
• Why isn't my recent payment reflected on my balance? Why isn't my recent payment reflected on my balance?

  Payment posting times vary depending on the payment method used. 

  • AutoPay: Within 2-3 business days. 
  • Online one-time payment: Within 2-3 business days.
  • By Phone: Within 2-3 business days. 
  • In Person - Retail Store: Within 2-3 business days. 
  • In Person - First Hawaiian Bank Branches: Within 2-3 business days. 
  • Mail: Within 5 business days after payment is received.
  • Bank Bill Pay (through your financial institution): Typically within 7 business days.
• What happens if I did not receive a payment confirmation? What happens if I did not receive a payment confirmation?

  If you made a payment through AutoPay, a one-time online payment, or by phone and did not receive confirmation, you can verify your payment by signing in to My Account and Viewing your Payment History on the Billing page. 

  
  

  If you used a different payment method and did not receive confirmation, please contact Customer Service for assistance. 

• When will my online bill payment be posted? When will my online bill payment be posted?

  Online payments, including AutoPay and one-time payments, made via My Account, generally post to your account within 2 to 3 business days. 

• What happens if my credit card transaction has been declined? What happens if my credit card transaction has been declined?

  If your credit card has been declined, the payment cannot be applied to your account. We recommend that you contact your card-issuing bank immediately. Provide them with your account information, as well as any details associated with this transaction. 

• I want to pay by electronic check. How do I identify my Bank Routing Number and Bank Account Number? I want to pay by electronic check. How do I identify my Bank Routing Number and Bank Account Number?

  A bank routing number, also known as an ABA number, is a nine-digit code that identifies your bank or credit union. It appears at the bottom of your checks, typically on the left side, and may also be available through your bank's online or mobile banking platform. 

  
  

  Your bank account number identifies your specific account and is printed at the bottom of your check, usually to the right of the routing number. You can also find it on bank statements or in your online or mobile banking account. If you're unsure which number to use, contact your bank for assistance before submitting your payment.