Wholesale Ordering and Billing Escalation List
- Switched and Special Access
- Order and Bill Status (Local) - 808-643-3322
- Order and Bill Status (Toll Free) - 877-482-3322
- 1st Level Escalation – Wholesale Market Call Center 808-643-3322 or toll free 877-482-3322
- 2nd Level Escalation - Wholesale Account Managers
- Melvin Sueyoshi 808-546-5118
- Thomas Yadao 808-546-4404
- 3rd Level Escalation - Ellen Robinson 808-546-6143
- Local Access
- Order and Bill Status (Local) - 808-643-3322
- Order and Bill Status (Toll Free) - 877-482-3322
- 1st Level Escalation – Wholesale Market Call Center 808-643-3322 or toll free 877-482-3322
- 2nd Level Escalation - Launice Kim or Kala Ahue 808-546-3050
- 3rd Level Escalation - Sari Gueco: 808-546-6635
- 4th Level Escalation - Ellen Robinson: 808-546-6143
Wholesale Repair Escalation List
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Switched and Special Access – 4 hours
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Level
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Name
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Title
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Contact
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Repair Status
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Care Dept
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Representative
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(Local) – (808) 643-7070
(Toll Free) – (877) 482-7070
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1
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eNOC Tester
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|
(808) 643-TNOC (643-8662)
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2
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eNOC Specialist on Duty
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|
(808) 643-HTEL (643-4834)
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|
3
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Julian Raposa
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Manager
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(808) 546-4700
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4
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Ryan Freitas
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Sr Manager
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(808) 546-8685
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5
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Gwyn Hirasa
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Director
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(808) 546-3826
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|
6
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Michael Czerwinski
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Senior Vice President
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(808) 546-1275
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Local Access – 24 hours (Centrex / POTS / Voicemail)
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Level
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Name
|
Title
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Contact
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|
Repair Status
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Care Rep
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Representative
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(Local) – (808) 643-7070
(Toll Free) – (877) 482-7070
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|
1
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CARE Duty Supervisor
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1st level
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(877) 482-7070
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|
2
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CARE Duty Manager
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2nd level
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(877) 482-7070
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|
3
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Glenn Kobashigawa
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Sr Manager
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(808) 546-6118
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|
4
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Gwyn Hirasa
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Director
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(808) 546-3826
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5
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Michael Czerwinski
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SVP
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(808) 546-1275
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|
High-Speed Internet – 24hours
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Level
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Name
|
Title
|
Contact
|
|
Repair Status
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IPSG Analysts
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Representative
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(Local) – (808) 643-4999
(Toll Free) – (877) 482-4999
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|
1
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Duty Supervisor
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(808) 643-4999
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2
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eNOC Specialist on Duty
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|
(808) 643-4834
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3
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Glenn Kobashigawa
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Sr Manager
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(808) 546-6118
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|
4
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Gwyn Hirasa
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Director
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(808) 546-3826
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|
5
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Michael Czerwinski
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SVP
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(808) 546-1275
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|
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