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Wholesale Operations Order Escalation List

Switched and Special Access

Level Name Title Contact E-Mail
Order Status Wholesale Operations Representative

(Local) - (808) 643-3322
Option 2, 1

(Toll Free) - (877) 482-3322
Option 2, 1

ht-wholesale-markets@hawaiiantel.com
1 Sherilyn Yim Supervisor

(808) 546-5136

Sherilyn.Yim@hawaiiantel.com
2 Willie Chisholm Sr Manager

(808) 546-2180 (office)
(808) 457-9034 (cell)

Wilhelmina.Chisholm@hawaiiantel.com
3 Sylvia Young Director

(808) 546-8840 (office)
(808) 208-6922 (cell)

Sylvia.Young@hawaiiantel.com

Local Access

Level Name Title Contact E-Mail
Order Status Wholesale Operations Representative

(Local) - (808) 643-3322
Option 1, 1, 1

(Toll Free) - (877) 482-3322
Option 1, 1, 1

ht-wholesale-markets@hawaiiantel.com
1 Sherilyn Yim Supervisor

(808) 546-5136

Sherilyn.Yim@hawaiiantel.com
2 Willie Chisholm Sr Manager

(808) 546-2180 (office)
(808) 457-90334 (cell)

Wilhelmina.Chisholm@hawaiiantel.com
3 Sylvia Young Director

(808) 546-8840 (office)
(808) 208-6922 (cell)

Sylvia.Young@hawaiiantel.com

Wholesale Operations Billing Escalation List

Switched and Special Access

Level Name Title Contact E-Mail
Billing Inquiry Wholesale Operations Representative

(Local) - (808) 643-3322
Option 2, 1

(Toll Free) - (877) 482-3322
Option 2, 1

ht.wholesale-markets@hawaiiantel.com
 1 Tennille Correa  Specialist (808) 546-5131 Tennille.Correa@hawaiiantel.com
2 Willie Chisholm Sr Manager

(808) 546-2180 (office)
(808) 457-9034 (cell)

Wilhelmina.Chisholm@hawaiiantel.com
3 Sylvia Young Director

(808) 546-8840 (office)
(808) 208-6922 (cell)

Sylvia.Young@hawaiiantel.com

Local Access

Level Name Title Contact E-Mail
Billing Inquiry Wholesale Operations Representative

(Local) - (808) 643-3322
Option 1, 1, 1

(Toll Free) - (877) 482-3322
Option 1, 1, 1

ht-wholesale-markets@hawaiiantel.com
 1  Michele Arakaki Analyst (808) 546-5159 Michele.Arakaki@hawaiiantel.com
2 Willie Chisholm Sr Manager

(808) 546-2180 (office)
(808) 457-9034 (cell)

Wilhelmina.Chisholm@hawaiiantel.com
3 Sylvia Young Director

(808) 546-8840 (office)
(808) 208-6922 (cell)

Sylvia.Young@hawaiiantel.com

Wholesale Repair Escalation List

Circuits - Frame Relay, ATM, Switched & Special Access - 4 hours

Level Name Title Contact Email
Repair Status eNOC Tester front line rep

 

(Local) - (808) 643.8662
(Toll Free) - (877) 837-1377

 

 

1 Lorrie Louis   Supervisor

 

(808) 546-3384 (office)
(808) 375-5462 (cell)

 

Lorrie.Louis@hawaiiantel.com

2 Michael Contreras Director - Customer Care

(808) 546-7733 (office)
(206) 601-5602 (cell)

Michael.contreras@hawaiiantel.com

3 Ben Morgan VP Customer Care & Network Reliability

(808) 546-3177 (office)
(808) 778-2424 (cell)

Ben.Morgan@hawaiiantel.com

Local Access - 24 hours (Centrex / POTS / Voicemail)

Level Name Title Contact Email
Repair Status CARE Dept Representative

(Local) - (808) 643-7070

(Toll Free) - (877) 482-7070

 

1 CARE Duty Supervisor  1st level

(877) 482-7070

 

2 CARE Duty Manager  2nd level

(877) 482-7070

 

3 Michael Contreras Director - Customer Care

(808) 546-7733 (office)
(206) 601-5602 (cell)

Michael.contreras@hawaiiantel.com

4 Ben Morgan VP Customer Care & Network Reliability

(808) 546-3177 (office)
(808) 778-2424 (cell)

Ben.Morgan@hawaiiantel.com

High-Speed Internet - 24 hours

Level Name Title Contact Email
Repair Status IPSG Analyst Representative

(Local) - (808) 643-4999

(Toll Free) - (877) 482-4999

 

1 Duty Supervisor  

(808) 643-4999

 

2 eNOC Specialist on Duty  

(808) 643-4834

 

3 Michael Contreras Director - Customer Care

(808) 546-7733 (office)
(206) 601-5602 (cell)

Michael.contreras@hawaiiantel.com

4 Ben Morgan VP Customer Care & Network Reliability 

(808) 546-3177 (office)
(808) 778-2424 (cell)

Ben.Morgan@hawaiiantel.com

 

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