Wholesale Ordering and Billing Escalation List
- Switched and Special Access
- Order and Bill Status (Local) - 808-643-3322
- Order and Bill Status (Toll Free) - 877-482-3322
- 1st Level Escalation – Wholesale Market Call Center 808-643-3322 or toll free 877-482-3322
- 2nd Level Escalation - Wholesale Account Managers
- Melvin Sueyoshi 808-546-5118
- Thomas Yadao 808-546-4404
- 3rd Level Escalation - Ellen Robinson 808-546-6143
- Local Access
- Order and Bill Status (Local) - 808-643-3322
- Order and Bill Status (Toll Free) - 877-482-3322
- 1st Level Escalation – Wholesale Market Call Center 808-643-3322 or toll free 877-482-3322
- 2nd Level Escalation - Launice Kim or Kala Ahue 808-546-3050
- 3rd Level Escalation - Sari Gueco: 808-546-6635
- 4th Level Escalation - Ellen Robinson: 808-546-6143
Wholesale Repair Escalation List
- Switched and Special Access
- Repair Status (Local) – 808-643-7070
- Repair Status (Toll Free) – 877-482-7070
- 1st Level Escalation – eNOC Tester - 808-643-TNOC (8662)
- 2nd Level Escalation – Supervisor/eNOC Specialist on Duty – 808-643-TNOC (8662)
- 3rd Level Escalation – Lorrie Louis 808-546-3384
- 4th Level Escalation – Ryan Freitas – 808-546-8685
- 5th Level Escalation – Jim LaClair – 808-546-7720
- Local Access
- Repair Status (Local) – 808-643-7070
- Repair Status (Toll Free) - 877-482-7070
- 1st Level Escalation - Duty Supervisor – 877-482-7070
- 2nd Level Escalation - Duty Manager – 877-482-7070
- 3rd Level Escalation - Moani Browne – 808-546-6118
- 4th Level Escalation – Mike Edl – 808-546-1275
- DSL
- Repair Status (Local) – 808-643-4999
- Repair Status (Toll Free) – 877-482-4999
- 1ST Level Escalation – Duty Supervisor – 877-482-4999
- 2nd Level Escalation – Supervisor/eNOC Specialist on Duty – 808-643-TNOC (8662)
- 3rd Level Escalation – Moani Browne – 808-546-6118
- 4th Level Escalation – Mike Edl – 808-546-1275
- Ordering System Problems:
- WMCC – local call 643-3322 or toll free 877-482-3322
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