Business Customer Service Call Back Request Form

As we work to transition back to normal business operations, we are committed to keeping you informed. Our call centers are currently experiencing call volumes that are higher than usual and are requesting that all non-critical request are made through this online form.

Please complete the form below and provide as much detail as you can when explaining the reason for your request so we can address the issue appropriately.

Forms will be handled in the order they were received. Please do not re-submit a request if you have not received a call back from us. A customer service representative will review your request and reply as soon as we are able.

Normally this call back process takes 3 business days, but due to the current emergency situation, we cannot commit to a specific timeframe. We appreciate your patience during this time. Mahalo.

Billing Remittance Address (Local)

Hawaiian Telcom, Inc.
P.O. Box 30770
Honolulu, HI 96820-0770

Billing Remittance Address (FCC Related)

Hawaiian Telcom, Inc.
P.O. Box 30760
Honolulu, HI 96820-0770

Our Customer Service agents are available from 8am to 5pm, Monday through Friday. Customer Service agents can help with issues concerning your account, set up new accounts, make changes to existing accounts, and answer any general sales and service questions. Please call the appropriate number for your service.

Small/Medium sized Business Billing and Order Inquiries - 643-4411
Small/Medium sized Business Billing and Order Inquiries (Toll Free) - 1-877-482-4411
Government/ESG Business Billing and Order Inquiries - 643-3211
Maintenance Contract Quotes and Renewals - 643-4736
Business Multi-Line Service Repair - 643-6633
Voice Conferencing – Establishing New Account - 1-888-482-3555
Voice Conferencing Technical Support - 1-888-482-3558
Long Distance Repair - 1-877-873-4826
Wireless Services - 643-4411
Yellow Pages - 591-7500
Internet Service Tech Support please call 1-877-482-1999

Billing Questions?

We will do everything possible to make this transition as smooth as possible for you. However, you may experience somewhat longer hold times when you call our Service Centers. You have our commitment that any disruption will be temporary, and the quality of our products and customer service will continue to improve.

The Hawaiian Telcom company names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Hawaiian Telcom Holdco, Inc., or its subsidiaries or affiliates (collectively "Hawaiian Telcom"). You are not authorized to use any Hawaiian Telcom name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of the appropriate Hawaiian Telcom entity. If you require more information on products and services controlled by tariffs details can be found here.