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How we’re preparing to handle business during the pandemic


  • Social distancing of critical employees across separate buildings
  • Network redundancy and backup of our communications infrastructure and network operations
  • Universally trained agents available 24/7 that can answer all of your calls or questions
  • Enabling work from home for many employees by equipping them to safely support customers remotely, leveraging our communication and cloud technologies
  • Ensuring that we’re able to respond to customers in a timely manner through their preferred channel, including chat, phone, web and social media
  • Implementing a health screening pre-survey qualification for all on-premise technician visits

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