- Hawaiian Telcom allows the following LSR pre-order transactions through the NeuStar ordering gateway interface:
Hawaiian Telcom responds to the inquiries through the same gateway interface.
- Address Validation (AV)
- Loop Qualification (LQ)
- Collocation Facility Assignment (CFA) Inquiry
- Customer Service Record (CSR)
- Telephone Number Assignment (TN)
- Feature/Service Availability (FS)
- Appointment Scheduling (App)
- Fiber Availability
- The pre-order process allows the bypass of business rules; however, formatting rules and required fields must be populated and correct. Hawaiian Telcom
recommends that CLECs do not bypass edits for business rules as using these edits may help minimize order errors.
- CLECs have the ability to clone an order in the pre-order process. This feature eliminates the need to recreate an order for multiple requests on the same telephone number/account.
- Address Validation gives the CLEC the ability to validate the address provided by an end user. This inquiry is used prior to submitting an LSR for service at a new location, prior to making changes to an existing location and prior to moving service to a new location.
- Hawaiian Telcom’s response will indicate an address match, address alternatives or address error. Information relative to Hawaiian Telcom end office providing dial tone to the end user is also provided.
- A valid post office address is required for validation.
- The most common information provided includes Service Address Number (SANO), Street Name (SASN), State, and Zip Code.
- Loop Qualification provides a CLEC with the physical make-up of the facilities at a selected location. This inquiry is used to determine if facilities exist for loop technology –dependent products prior to placing a firm order.
- Address validation must be completed with an exact match prior to performing Loop Qualification.
- CLECs can use a service address or working telephone number for submitting the inquiry.
- Collocation Facility Assignment (CFA) Inquiry provides a CLEC with the collocation assignment information. The CLEC must provide the required fields which are the Local Service Termination (LST), Shelf, and Slot.
- An address validation inquiry needs to be completed with an exact match on the address prior to a Collocation Facility Assignment Inquiry being submitted.
- Hawaiian Telcom advises the CLEC whether or not that assignment is available.
- When a collocation facility assignment is required, the CFA inquiry is used prior to submitting a LSR for service at a new location, prior to making changes to existing service and prior to moving service to a new location. This process is used for UNE-loop orders and others as required.
- Customer Service Record (CSR) inquiry allows the CLEC to query Hawaiian Telcom for information relative to the existing products/services provisioned to an end user. Examples of the type of information are service address, features, other working telephone numbers and the type of facility serving the end user- copper or fiber.
- The CLEC request for information can be made based in Account Telephone Number, Working Telephone Number, Special Billing Number or listed Telephone Number.
- Telephone Number Assignment inquiry allows CLECs to reserve an end user telephone number(s). This feature is used when a CLEC requires a telephone number from Hawaiian Telcom prior to issuing a LSR for new or resold service.
- An Address Validation inquiry needs to be completed with an exact match on the address prior to a Telephone Number Assignment inquiry being submitted.
- As an alternative to re-typing Address Information, the address information can be imported from a successful Address Validation Response to the Reserve TN Flow by using the Import button in NeuStar.
- CLECs can request any available number or specify a specific number. If the specific number is available, it will be reserved. If it is not available, the CLEC will be advised.
- Hawaiian Telcom’s response will include the reserved telephone numbers. These telephone numbers will be reserved for 30 days.
- Each transaction can be issued for maximum of 12 telephone numbers. If more than 12 telephone numbers are needed, the CLEC should contact the Wholesale Markets Call Center (WMCC).
- If less than the requested telephone numbers is needed, the CLEC should use the Cancel Reservation pre-order to release the telephone numbers that are not needed.
- Feature Service Availability inquiry provides information about the availability of Hawaiian Telcom’s products and services in a specific central office switch that can be offered to the CLEC’s end users served by that switch.
- An Address Validation inquiry needs to be completed with an exact match on the address prior to a Feature Availability inquiry is submitted.
- The inquiry can be requested by address, NPA/NXX or by working telephone number.
- Appointment Scheduling inquiry is used to check installation dates for orders requiring dispatch.
- An Address Validation inquiry needs to be completed with an exact match prior to submitting an Appointment Scheduling inquiry.
- Hawaiian Telcom will respond with a RESID (Reserve ID), the reserved due date and appointment time (if requested).
- LSRs must be submitted within 2 hours of the Appointment Inquiry Response to honor the due date given on the response.
- The RESID included in Hawaiian Telcom’s response must be submitted with the LSR.
- The reserved due date will be held up to 30 days.
- Fiber Availability inquiry provides a CLEC with the facility environment serving the end user and enables the CLEC to check the fiber to the prem (FTTP) availability. The Fiber Availability inquiry may be used prior to submitting a LSR for service at a new location, prior to making changes to existing service, and prior to moving service to a new location in cases where the CLEC wishes to determine if there is fiber available at the customer’s location.
- An Address Validation inquiry needs to be completed with an exact match on the address prior to submitting a Fiber Availability inquiry.
- Hawaiian Telcom’s response will identify the type of facility serving the end user.