Access Service Request Pre-Order
- Hawaiian Telcom allows the following ASR pre-order transactions through the NeuStar ordering gateway interface:
Hawaiian Telcom responds to the inquiries through the NeuStar gateway interface.
- Address Validation (AV)
- Collocation Facility Assignment (CFA)
- Address Validation allows customers to validate the service address prior to submitting an Access Service Request (ASR).
- A valid postal address is required for Address Validation transactions.
- The most common data provided includes the Service Address Number (SANO), Street Name (SASN), City, State and Zip Code.
- The ASR Pre-Order transaction does not validate an address for Military, Cell Site, or Rural Addresses.
- After accessing the NeuStar Gateway and following the prompts, the customer will reach a screen titled Location Inquiry Request: RequestHeader. This is the step in which validation for ASOG Guidelines occurs and cannot be bypassed. All required fields must be populated.
- If the ASR Pre-Order is not successfully validated, a Validation Error Screen will appear and corrections must be made until the pre-order passes all edits.
- Hawaiian Telcom’s response will indicate an Address Match, Address Alternatives or Address Errors.
- Connecting Facility Assignment inquiry provides customers the ability to submit requests to obtain information on physical facilities assigned to them by Hawaiian Telcom.
- Customers can submit inquiries only on valid physical facilities that are assigned to them. A request can be for information a single channel on a physical facility, all channels on a physical facility or all circuits on a given A and Z location.
- In addition to the options noted in #10 the customer can submit an inquiry for their facilities using a partial CLLI followed by a Wildcard in either the A or Z location as long as a valid 11 character ACTL belonging to the customer is provided in the other field.
- Customer CCNA or LOA CCNA is validated to ensure the CLEC/IXC has permission to view the CFA Inquiry Response.
- Responses to the customer’s request are provided through the NeuStar Gateway interface. If there is an error on the request, the response is “Circuit not found”; customers can correct errors and resubmit.