ResidentialBusinessWholesaleAbout Us
My AccountCheck EmailCheck VoicemailCustomer ServiceContact Us
 ›  ›  › Standard Intervals

Wholesale Standard Intervals

All intervals are business days and are calculated from a full business day after Hawaiian Telcom receives an accurate and complete ASR from the customer prior to the cutoff time. Unless otherwise noted, cutoff time for receipt of an accurate and complete ASR is 12:00 PM HST if the Special Access service is ordered out of Hawaiian Telcom’s FCC Tariff No. 1.

Negotiated intervals apply in the following circumstances: (1) All service requests for quantities to which the standard interval does not apply, as specified below; (2) when a customer requests special handling, e.g., expedite; or (3) where suitable facilities are not available, subject to Hawaiian Telcom’s FCC Tariffs. The negotiated interval will be determined by internal Hawaiian Telcom groups.

Due Date Interval
Voice Grade
1-14 Circuits 2 Notes apply 5 days if facilities are currently available
15 + Circuits Negotiated Negotiated
Facilities not currently available  
 
Digital Data Service
1-14 Circuits 5 days if facilities are currently available
15+ Circuits Negotiated
Facilities not currently available Negotiated
 
DS1 Service
1-14 Circuits 1, 2, 3 Notes apply 5 days if facilities are currently available
15 + Circuits Negotiated
Facilities not currently available Negotiated
 
DS3 Service
1-9 Circuits 1, 3 Notes apply 8 days if facilities are currently available (includes check for availability of facilities)
10 + Circuits Negotiated
Facilities not currently available Negotiated
 
Optical Services
For example, DSR/Custom Connect/Express Connect/Flex Express Connect/Banded Optical/Expanded Band Optical/IOTS/VON Negotiated
Note: When ordering special access DS1 and/or Voice Grade services in conjunction with switched access, the standard interval for 14 or fewer of such services is 10 days, and the interval for more than 14 of such services is negotiated.  

 

© 2017 Hawaiian Telcom. All Rights Reserved.
Careers |  Investor Relations |  Privacy policy |  Broadband Policy |  Service Terms and Conditions |  Tariffs |  Site Map