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Spam (unsolicited email) Management
Our upgraded email platform includes new tools to help our users manage spam. Messages that are deemed as spam are delivered in to the “Spam” folder in webmail. Users now have the ability to set up personal message rules to allow or block messages from reaching their Inbox.
To find out more on how you can manage spam, please use the tips listed below. For your reference, these steps can also be found by clicking on the  in webmail.
Note: If you usually get your email using a desktop program like Outlook Express or Apple Mail, you’ll notice that spam is no longer delivered to your inbox. To review messages quarantined as spam, please login to webmail. IMAP users will be able to access the Spam folder from their email program.
How do I mark one or more messages as Spam?
To mark one or more messages as Spam:
1. Select the messages you would like to mark as Spam.
2. Click on the Spam button from the Message List toolbar.
Clicking the Spam button will result in two actions. The first action is visible. The marked message will be sent from its current folder to the Spam folder where it will reside for seven days at the end of which time it will be automatically deleted.
The second action is invisible to you. When you click the Spam button, webmail sends information to the spam filtering engine so that the filtering rules can be updated to catch future spam messages similar to the one marked. In this way filtering can be continuously updated and improved to reflect the current trends of spammers.
Note: Everyone benefits when you mark unsolicited and offensive messages as spam as opposed to just deleting the offending email.
What if the message is not spam?
Occasionally, a legitimate email will be tagged as spam. There are many reasons for this including, but not limited to, message subject, content, or message routing. For this reason, it is good practice to occasionally review the contents of your Spam folder.
Any message marked as spam will be sent to your Spam folder and deleted after seven days.
To mark one or more messages as not spam:
1. Select the messages you would like to mark as Not Spam.
2. Click on the Not Spam button from the Message List toolbar.
Marking a message as "Not Spam" will result in two actions. The first action is visible. The marked message will be sent to your Inbox.
The second action is invisible to you. When you click the Not Spam button, webmail sends information to the spam-filtering engine so that the filtering rules can be updated to improve future recognition of valid emails similar to the one marked. In this way filtering can be continuously updated and improved to catch spam and allow legitimate mail to pass.
How do I set a Safe Senders List or a Blocked Senders List?
The Blocked Sender List allows you to stipulate the email addresses (e.g., spammer@buyourstuff.com) and domains (e.g., *buyourstuff.com) from which you do not want to receive email. By adding an email address or domain to this list you effectively create a filtering rule which will automatically pass any messages from the stipulated address or domain to the Spam folder.
The Safe Sender List allows you to stipulate the email addresses (e.g., mom@family.com) and domains (e.g., *family.com) from which you want to receive email from. By adding an email address or domain to this list you ensure that the emails from these senders will never be marked as spam. Therefore they will always appear in your Inbox or whichever folder you might filter them to.
When creating these message rules, it’s important to use the “Return-Path” address and not the “From” address. This helps prevent Spammers from using forged email addresses and provides an extra layer of validation.
Note: Domain names must be preceded by an asterisk (e.g., *domain_name.com) otherwise they will not work.
To add or an email address or domain to a Sender List:
1. Click on the Mail option under the Settings heading within the Components List pane.
2. In the Mail Settings pane, click on the Sender List tab.
3. Type the email address (i.e., username@domain.ext) or domain (i.e., *domain.ext) In the Block Sender List or Safe Sender List text field.
4. Click the Add button beside the text field.
The email address or domain is added to the list.
To remove an email address or domain to a Sender List:
1. Click on the Mail option under the Settings heading within the Components List pane.
2. In the Mail Settings pane, click on the Sender List tab.
3. Locate the email address or domain you want to remove in the relevant list.
4. Click on it to select it. Your selection should be highlighted.
5. Click the Remove button beside the list box.
The email address or domain is removed from the list.
Helpful Links:
Return to Email FAQs
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