Getting started with webmail
Your new webmail is better, and easier to use. To get you started, we've created some tutorials that cover how to do some of the most common, day-to-day tasks in webmail, along with an explanation of webmail settings and advanced features.
A full help library can be found inside webmail. To access webmail help anytime, login to webmail and click the "?" icon in the upper-right corner.
How to Perform Common Tasks in Webmail:
- How do I check for new email messages?
- How do I write and send a new email?
- How do I use folders to organize email?
- How do I use webmail to manage my contacts?
Webmail Settings and Advanced Features:
How to Perform Common Tasks in Webmail
How do I check for new email messages?
Email is checked automatically when you log in and any new, unread email is shown in bold text. Once you're logged in, click the "Check Mail" button in the header any time you want to check for new email.
How do I write and send a new email?
Start writing a new email message by clicking the "New Message" dropdown button near the top right corner of the screen. The email compose window will open. Then:
- Enter an email address in the "To:" field. You can also add CC or BCC email addresses by clicking the "Add CC" and "Add BCC" links.
- Add a subject for your email.
- Write your message in the body of the email (you can format the message with bold, italics or other formatting, if you wish).
- If you want to attach a file to your message, click the "Attach" button and choose a file on your computer that you want to attach.
- At any time, clicking "Save" will save the message in the "Drafts" folder.
- When you're done, click "Send" to send the email.
If you have selected "Save" under, "Save sent messages" in webmail "General Settings", a copy of your email will be saved in your Sent Items folder after sending.
Your message, including any attachments, can't be larger than 25MB total.
How do I use folders to organize email?
Webmail comes with a set of default folders: Inbox, Drafts, Sent Items, Spam and Trash. These folders are system-level folders which means they are required for basic operation of email and can't be deleted.
- Inbox: new email is delivered to this folder.
- Drafts: messages that you begin writing and then save before sending are stored in this folder.
- Sent Items: mail that has been sent from webmail is stored in this folder when you have selected "Save" in General Settings under "Save sent messages".
- Spam: email that is suspected as being spam is quarantined in this folder. Spam email that is more than seven (7) days old is automatically deleted.
- Trash: deleted email is stored in this folder. Email in the trash folder that is more than seven (7) days old is automatically deleted.
To add a folder or subfolder:
- Click the folder icon in folders list area.
- Enter a name for your new folder in the pop-up dialog window.
- If you want the folder to within an existing folder, check the "Add folder as a subfolder of" box and select a folder.
- Click "Save".
To add email to a folder or subfolder:
- Select the email message you want to move to a folder.
- Using the "Move to Folder" dropdown select the destination folder.
- Alternatively, you can drag email messages from the email list and drop them on a folder in the sidebar area.
To rename a folder:
- Hover your mouse pointer over the folder you want to rename in the folders list (remember, system folders cannot be changed).
- Click the pencil icon.
- Enter a new name for the folder.
- Click "Save".
To delete a folder:
- Hover your mouse pointer over the folder you want to delete in the folders list (remember, system folders cannot be deleted).
- Click the "X" icon.
- A confirmation window will ask you if you are sure. Click "OK" to delete the folder. Remember: when a folder is deleted, any email in that folder is also deleted and there is no undo.
How do I use webmail to manage my contacts?
How do I add a new contact?
- Click the arrow next to the New button and choose "Contact" from the dropdown list.
- Fill in the details for your new contact. "Nickname" and "Email" are required, the rest are optional.
- Click "Save".
How do I add a new contact group?
- Click the arrow next to the New button and choose "Group" from the dropdown list.
- Enter a name for your new contact group.
- Click "Save".
- To add contacts to your group, click "All" in the Address book section of the sidebar. Then select the contacts you want added to your group and click the "Add to Group" button to choose a group.
- Alternatively, you can drag contacts from the contact list and drop them on a group name in the sidebar area.
Webmail Settings and Advanced Features
General Settings
Display Settings
You can set a variety of display preferences by clicking on the General option in the Settings area, then selecting the Display Preferences tab:
- The number of email messages to be displayed per page.
- Your time zone (defaults to Hawaii Standard Time).
Interface Settings
You can set a variety of interface preferences by clicking on the General option in the Settings area, then selecting the Interface Preferences tab:
- Display language: (defaults to English).
- Desired interface: (choose between the standard interface or a basic interface, depending on your browser and connection speed).
Mail Settings
You can set a number of mail settings by clicking on the Mail option in the Settings area:
Setup - Generic mail settings:
- Name: the name that appears on outgoing email messages.
- Reply-to address: if you would like to have replies sent to a different email address, enter it here.
- Forwarding: allows you to enter an email address to have all mail forwarded to another email account.
- Forwarding settings: allows you to choose how forwarded mail is handled.
- Save sent messages: allows you to choose whether to save copies of sent messages in the sent items folder.
Vacation - Vacation/Out of office settings
- Vacation Auto Reply Message: enter a message that you want automatically sent in reply to incoming email messages.
- Enable vacation message: check the box to enable automatic replies.
Signature
- Type a text signature for your email messages: text is automatically added to the end of each mail message you send.
- Enable signature: checking this box enables the addition of the signature text.
Advanced Settings and Features
Filters
Email filters are rules which are applied to incoming email messages. If the conditions of the filter are met, an action is performed. For example, you could create a filter that looks for email from a specific email address, and then sends that email to a special folder.
POP - Existing POP Account List
The POP feature allows you to read email from other email accounts you might use within webmail.
Sender List
The sender list feature allows you to fine-tune the spam filters that are a part of your email service. You can add email addresses and specify whether to white-list (automatically approve) or black-list (automatically deny) email from those senders. It's a way to ensure that email from people you trust is never marked as spam.
