DOMAIN NAME EXCHANGE CUSTOMERS: If you previously had your email hosted with Verizon under your own domain (i.e. kai@surfco.com) you can still reconfigure your email management software using the directions above. Be sure to substitute your domain everywhere it says hawaiiantel.net. Example, Outlook POP3 setting would be Incoming = mail.surfco.com and Outgoing = smtp.surfco.com. Be sure to double check that all instances of hawaiiantel.net are replaced with your domain name.

Eudora 5/6 for MAC Verify

Open Eudora.

Click on Special > Settings...

Verify the following settings:

User name (this is your Hawaiian Telcom Email Address)

Mail Server: mail.hawaiiantel.net

Real Name (your name)

SMTP Server: smtp.hawaiiantel.net

Email Address (your email address)

Click the Checking Mail category on the left.

The option Check for mail every __ minute(s): Change it to 15 minutes.

Click on the Sending Mail category on the left.

Make sure Allow authorization box is checked.

Click OK.