DOMAIN NAME EXCHANGE CUSTOMERS: If you previously had your email hosted with Verizon under your own domain (i.e. kai@surfco.com) you can still reconfigure your email management software using the directions above. Be sure to substitute your domain everywhere it says hawaiiantel.net. Example, Outlook POP3 setting would be Incoming = mail.surfco.com and Outgoing = smtp.surfco.com. Be sure to double check that all instances of hawaiiantel.net are replaced with your domain name.

Thunderbird for MAC Verify

Open Thunderbird.

Click on the Tools >Account Settings...

Click on the email account listed.

Verify the Your Name and Email Address fields.

Click Server Settings in the left pane.

Verify the Server Name: mail.hawaiiantel.net

Verify the User name (this is your Hawaiian Telcom Email Address)

Click Outgoing Server (SMTP)

Verify the Server Name: smtp.hawaiiantel.net

Verify the User name (this is your Hawaiian Telcom Email Address)

Verify the option Use name and password is checked.

Click OK.