DOMAIN NAME EXCHANGE CUSTOMERS: If you previously had your email hosted with Verizon under your own domain (i.e. kai@surfco.com) you can still reconfigure your email management software using the directions above. Be sure to substitute your domain everywhere it says hawaiiantel.net. Example, Outlook POP3 setting would be Incoming = mail.surfco.com and Outgoing = smtp.surfco.com. Be sure to double check that all instances of hawaiiantel.net are replaced with your domain name.

MAC Mail 10.1 Verify

Open OSX Mail.

Select Mail > Preferences...

Click once to select your Hawaiian Telcom email account.  Click Edit. 

Verify the Description for the account (this is your Hawaiian Telcom Email Address)

Verify your email address in the Email Address field.

Verify your name in the Full Name field.

Verify the Host name: mail.hawaiiantel.net

Verify your User name (this is your Hawaiian Telcom Email Address)

Verify your Password.

Verify the SMTP Host name: smtp.hawaiiantel.net

Make sure the Use authentication when sending mail option is checked.

Verify the SMTP User (this is your Hawaiian Telcom Email Address)

Verify the SMTP Password (this is the same password you entered previously.)

Check the box for Delete messages on server after downloading.

 Click OK.

Close the Mail Preferences.