Residential Customer Service Call Back Request Form

As we work to transition back to normal business operations, we are committed to keeping you informed. Our call centers are currently experiencing call volumes that are higher than usual and are requesting that all non-critical request are made through this online form.

Please complete the form below and provide as much detail as you can when explaining the reason for your request so we can address the issue appropriately.

Forms will be handled in the order they were received. Please do not re-submit a request if you have not received a call back from us. A customer service representative will review your request and reply as soon as we are able.

Normally this call back process takes 3 business days, but due to the current emergency situation, we cannot commit to a specific timeframe. We appreciate your patience during this time. Mahalo.

Billing Remittance Address

Hawaiian Telcom, Inc.
P.O. Box 30770
Honolulu, HI 96820-0770

Billing Questions?

The Hawaiian Telcom company names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Hawaiian Telcom Holdco, Inc., or its subsidiaries or affiliates (collectively "Hawaiian Telcom"). You are not authorized to use any Hawaiian Telcom name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of the appropriate Hawaiian Telcom entity. If you require more information on products and services controlled by tariffs details can be found here.