Hawaiian Telcom’s Excavation Desk has a Drop-off/Pick-up service only. Counter service is not available.
Location: 1177 Bishop St, Main Lobby
Drop-off Hours: 9:00 A.M. to 3:30 P.M. Monday through Friday, except Holidays.
Pick-up hours: 9:00 A.M. to 11:00 A.M. and 2:00 P.M. to 3:30 P.M. Monday through Friday, except Holidays
At time of Drop-off, the contractor/customer MUST:
- Provide a completed and signed Hawaiian Telcom Drop-Off Form.
- Provide 3 copies of site plans, preferably half-size (11x17), and if the Contractor/Customer provides a copy of their State, City & County or Military trenching permit application form, we will sign the copy.
- Note: If you are excavating on private property this form is not required.
It’s highly recommended that the Contractor/Customer submit drawings at least 2 weeks prior to the start of construction to allow for sufficient time for review of the plans provided. Excavation review will be completed on a First-In/First-Out basis. All attempts will be made to review the plans as soon as possible (typical review times have been within 5 business days). The Contractor/Customer will be contacted as soon as plans are ready for pick-up.
Please call Hawaiian Telcom’s Excavation Desk at 546-7746 with any questions regarding this process.