Welcome! Hawaiian Telcom is pleased that you are visiting our special reorganization website. Our customers, employees and suppliers are the foundation of our business and we want to keep all of our constituents informed during this process.

First and foremost, Hawaiian Telcom is continuing to operate its business without interruption. The Company has proudly served the communications needs of Hawaii for over 125 years and our dedication to providing our customers with the best quality service remains our highest priority going forward.

While we restructure, we plan to continue implementing our strategic plan which is focused on improving its customer service, enhancing processes and systems to rebuild customer and community confidence in the Company, simplifying its existing product offerings while focusing on the introduction of new products, and leveraging its network infrastructure.

We encourage you to familiarize yourself with the information posted within the website. Below are some general questions, and you will find more specific customer and supplier information within those tabs. In addition, we have set up a toll free reorganization information hotline at (888) 733-1409. Its hours of operation are 7:00 a.m.—5:00 p.m. (HST) Monday through Friday. In addition, you can email us at reorginfo@hawaiiantel.com and we will respond to your inquiry within one business day.

We thank you for your interest and look forward to serving the local community for many more years to come.

What is Chapter 11?
First and foremost it does NOT mean that the Company is going out of business. Chapter 11 is a legal mechanism for court-supervised reorganization or restructuring of a company's obligations. Chapter 11 provides a way for our Company to address its financial challenges in order to become a viable entity, while continuing day-to-day operations.

In other words, we filed for Chapter 11 to preserve and strengthen our business for the future by addressing our current financial situation.

Why did you file for Chapter 11?
Hawaiian Telcom took this action to reorganize its business, strengthen its balance sheet by reducing our debt so that the Company can compete more effectively in the ever-changing communications industry. Hawaiian Telcom is determined to maintain its competitiveness in the market, and a key to accomplishing that goal is restructuring the balance sheet.

Do you have enough money to stay in business?
Yes, as of November 30, the Company had $75 million of cash on hand.

Does this mean you are going out of business?
Absolutely not. We filed for Chapter 11 to preserve and strengthen our business by addressing our current financial situation.

What happens during Chapter 11?
The Chapter 11 filing triggers a "stay," which generally prevents anyone from collecting debts owed by the company before the petition date, such as loan payments it would ordinarily make to creditors and bondholders, and payments to suppliers for goods or services received before the filing.

Chapter 11 permits, and in fact encourages, daily operations to continue. We will continue to serve our customers, pay our associates, and pay for goods and services purchased after the filing date in the ordinary course of business.

While operating the business, management will work with the Company’s creditors to finalize a plan to restructure or reduce its debt. The restructuring plan is called a plan of reorganization. When the plan is accepted by the creditors and approved by the Court, it is said to be confirmed and Hawaiian Telcom emerges from Chapter 11 as a reorganized company.

How long will the Company be in Chapter 11?
At this juncture it is too early to say. However, our goal is to work through this as quickly as possible.

Which entities are included in the filing?
Hawaiian Telcom Communications, Inc.; Hawaiian Telcom Holdco, Inc.; Hawaiian Telcom, Inc.; Hawaiian Telcom Services Company, Inc.; Hawaiian Telcom IP Service Delivery Investment, LLC; Hawaiian Telcom IP Service Delivery Research, LLC; Hawaiian Telcom IP Video Investment, LLC; and Hawaiian Telcom IP Video Research, LLC.

Do companies ever emerge from Chapter 11?
Yes. Many companies, including Hawaiian Airlines, United Airlines, Macy’s, Toys ‘R Us, K-Mart, and many others, have successfully reorganized under Chapter 11.

Who will run the company? Will management remain in place?
One of the key aspects of Chapter 11 is that management remains in place. Our management remains committed to the future success of our business.

Where can I find Chapter 11 case information?
Hawaiian Telcom has set up a special reorganization information page on our website, www.hawaiiantel.com which contains information on our Chapter 11 restructuring. We also set up a toll-free information hotline for inquiries at (888) 733-1409. These resources are designed to provide information on the restructuring to employees, customers, vendors and suppliers, investors, and any other interested parties.

How can I get a copy of the petitions?
Copies of the petitions are available under the “Court Document” section of this website. They are also available at the Court’s website, www.deb.uscourts.gov, through an account obtained from Pacer Service Center at (800) 676-6856