We'll be upgrading your Internet service in the next few months, and in order for you to enjoy faster Internet speeds associated with this upgrade, we'll be sending you a new modem that is compatible with this network upgrade.
Your modem will be sent to the shipping address you provided and will be shipped within the next 5-10 business days. When you receive it, please replace your current modem with the new one. A user guide will be included with your modem with easy step-by-step installation instructions.
Thanks for being a loyal Hawaiian Telcom customer. We look forward to continuing to provide you with superior service. For questions about your Internet service, visit hawaiiantel.com/internetsupport or call 643-4375 for assistance.