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Thank you for your information.

We'll be upgrading your Internet service in the next few months, and in order for you to enjoy faster Internet speeds associated with this upgrade, we'll be sending you a new modem that is compatible with this network upgrade.

Your modem will be sent to the shipping address you provided and will be shipped within the next 5-10 business days. When you receive it, please replace your current modem with the new one. A user guide will be included with your modem with easy step-by-step installation instructions.

Thanks for being a loyal Hawaiian Telcom customer. We look forward to continuing to provide you with superior service. For questions about your Internet service, visit hawaiiantel.com/internetsupport or call 643-4375 for assistance.