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Business › Solutions › Nortel

Nortel

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Contact a Communications Specialists online or call 643-4411 today for a free consultation.

 
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Hawaiian Telcom is privileged and honored to be an Elite Advantage partner with Nortel. This designation – representing the highest available partnership level between the two companies – certifies Hawaiian Telcom to sell Nortel’s Enterprise and Small/Medium Business solutions, delivering everything from small voice systems to global integrated solutions for the international business. As an Elite Advantage partner, Hawaiian Telcom is better suited to exceed your business requirements in the areas of competency skills, support infrastructure, resources and customer satisfaction.

In obtaining the Elite Advantage Partner status with Nortel, Hawaiian Telcom has demonstrated the highest levels of performance, Service, and Nortel Solutions Expertise. This designation further proves Hawaiian Telcom’s commitment and ability to provide the best product expertise across Nortel Networks’ complete business application portfolio. Being an Elite Advantage Partner also entitles Hawaiian Telcom to the highest possible levels of partner support from Nortel. Hawaiian Telcom can provide Nortel qualified sales professionals, certified design and support personnel, and offer advanced in-house support services. This designation proves Hawaiian Telcom’s joint commitment with Nortel to provide our customers with unsurpassed knowledge and service for their communications and networking needs.

Features

 

Call or contact us online today to schedule a FREE Managed Services assessment with one of our qualified Solutions Associates.

 

Or by phone

Call 643-4411

The Nortel Elite Advantage Partner Program provides Hawaiian Telcom:

  • Portfolioz Breadth – unlike the other partner designations, Hawaiian Telcom can now specialize in Data and Voice solutions as well as applications.
  • Sales, Service and Operating Characteristics
    • Customer Satisfaction Monitored
    • Qualified Sales Professionals
    • Professional Design & Support Certifications
    • Post Sales Support
    • Staffed Technical Support Capability
    • Level 1,2 Support
    • Emergency Coverage
    • First Response & Dispatch Capabilities
    • for Emergency and Non-emergency Calls
    • Call Tracking System
    • Contract Service Offerings

Benefits

  • Quality Standards – Hawaiian Telcom will ensure the highest quality professionals to advise you on all your voice, data and application requirements.
  • Secure and Reliable – As an Elite Advantage member, rest assured that Hawaiian Telcom will support and meet your business requirements from provisioning and post sales to ongoing customer satisfaction.

Criteria for Partnership

Elite Advantage
Portfolio Breadth – Ensures Channel Partners are experienced in selling and supporting a solution category.
Data Solutions Required to specialize in three of three.
Voice Solutions
Applications
Sales, Service and Operating Characteristics – Ensures support offered meets a customer’s business requirements
Customer Satisfaction Monitored Annually
Sales & Service Competency
Qualified Sales Professionals Yes
Professional Design Certifications Experts
Professional Support Certifications Experts
Service & Operational Characteristics
Post Sales Support
Staffed Technical Support Capability 24 x 7
Level 1, 2 Support Required
Emergency Coverage 24 x 7
First Response for Non-emergency Calls 2 hours
First Response for Emergency Calls 15 minutes
Dispatch Capability for Non-Emergency calls 12 hours
Dispatch Capability for Emergency Calls 2 hours
Call Tracking System Computerized
Contract Service Offerings Advance

Why Hawaiian Telcom

Based in Hawaii. Based on local traditions. Hawaiian Telcom is devoted to helping our business neighbors achieve success through a complete suite of products and services and a commitment to personal relationships.

For More Information

To learn how we can customize communications technologies to fit your needs, please contact your Business Account Executive, call our Business Solutions Center at 643-4411 or visit business.hawaiiantel.com

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