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 >  >  > Premium Help Desk

Small & Medium Business

Premium Help Desk

If you have a problem with your computer or related equipment, we can help you solve the problem quickly and affordably. Using our cutting edge technology and the power of the internet, our technicians can connect to your computer from our tech center safely and securely. Our 24/7 Premium Help Desk service allows you to get your computer fixed anytime, anywhere you are.

Service Descriptions

Computer Tune-up

Improve device performance with Hawaiian Telcom's Computer Tune-up. Service includes installation and updates of Java, Flash, Silverlight, system updates, and 3rd party security suites. Also includes file cleanup, start-up optimization, software cleanup or removal and computer resource inspection. Excludes installation of non-security related software, trouble-shooting, training and hardware support.

Virus and Spyware Removal

Detection and removal of conflicting software including worms, Trojans, malware, spyware and more, to make your computer healthy again. Includes removal of all malicious software as well as a standard Tune-up. Excludes any training.

Computer Training

Hawaiian Telcom customized training equips you with the knowledge you need to use your technology. The service includes 30-minutes of training. Excludes technology trouble-shooting and repairs.

Network Help

Allow Hawaiian Telcom to assist you with set up and trouble-shooting of your networked devices. Service includes wireless configuration or setup of device-to-device sharing. Excludes any hardware-based trouble-shooting and training.

Printer Help

Let Hawaiiian Telcom help you set up your new printer or figure out what's causing printing issues. Service includes remote setup, removal or repair of 1 printer or scanner on 1 device. Excludes hardware trouble-shooting and training.

Software Help

Hawaiian Telcom's ready to assist you with getting your programs working properly. Service includes repair of 1 software title (or suite) on 1 device. Excludes software licensing, media installation and training.

Software Setup

Hawaiian Telcom will configure your software so it works for you. Service includes setup of 1 software title (or suite) on 1 device. Excludes software licensing, media installation and training.

Data Backup

Hawaiian Telcom will assist you with setting up a back up schedule or help with a one-time back up to a cloud account or external device. Service includes configuration for a data backup or transfer. Excludes technology training and software troubleshooting.

Data Recovery and Migration

Hawaiian Telcom will assist you in recovering your lost data by utilizing your cloud storage account or external device. Service includes configuration for a data transfer. Excludes technology training and software troubleshooting.

Mobile Device Help

Let Hawaiiian Telcom assist you with issues on tablets and mobile phones. Service includes device configuration or trouble-shooting. Excludes hardware trouble-shooting and training.