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Service Terms and Conditions

Terms & Conditions

Service Terms and Conditions for Hawaiian Telcom products.

Hawaiian Telcom Terms of Service for Business Customers

Business All-in-One
Early Termination Fees. The User Minimum is set forth in the attached Quotation. Customer agrees to maintain this User Minimum throughout the Service Period. If Customer falls below the User Minimum prior to expiration of the Service Term, Customer shall pay, within 30 days of such termination, an early termination fee for each user less than the User Minimum. The termination charge will equal 50% of the base (undiscounted/standard) monthly recurring charges for the remainder of the Service Period (“User Minimum Fee”).

The Business All-in-One bundle requires HTSC provided Broadband service. Customer agrees to maintain the Broadband service through the Term of the bundle contract. If Customer disconnects the Broadband service prior to the Term expiration date, Customer shall pay, within 30 days of such termination, an early termination fee. The termination charge will equal 50% of the base (undiscounted/standard) monthly recurring charge for the remainder of the Service Period.

If Customer disconnects Broadband service, and this service is part of a Business All-in-One bundle, then Hosted Voice service will also be terminated, and the User Minimum Fees will also be assessed.

Hosted Voice Demo - $100 Visa® Reward Card*
*Card is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. $100 Visa® Reward Card is a limited time offer. Offer subject to change or termination at any time. This promotion may not be combined with any other promotional or pricing offer, except for attending a live demonstration to receive $100 Visa® Reward Card. Gift card will be presented after the live demo at our Hawaiian Telcom Customer Demonstration location. This is an exclusive offer for the organization to which the offer was addressed and may not be transferred to another organization.
Limit of one gift card per organization. Hawaiian Telcom reserves the right to modify or cancel this promotion at any time. Taxes, surcharges and fees apply. Other restrictions apply. ©2016 Hawaiian Telcom (2/16).

Business High Speed Internet – Save up to $1200
Pricing, promotions, and features subject to location, availability and contract terms. Pricing does not include taxes, fees and assessments. This promotion may not be combined with any other promotional or pricing offer. Hawaiian Telcom reserves the right to modify or cancel this promotion at any time. $129.99/mo., $149.99/mo., and $199.99/mo. rate is a limited time only promotional price for Extreme up to 20 Mbps, Ultimate up to 25 Mbps, and Elite up to 50 Mbps. This promotional price is only available for new service and the promotion ends on December 31st, 2016. Other terms, conditions and restrictions apply. ©2016 Hawaiian Telcom

Office 365 30 Day Free Trial
30-day trial of Microsoft® Office 365 promotion may not be combined with any other promotional or pricing offer. Customer agrees to these terms and conditions if customer decides to use the promotion. Hawaiian Telcom reserves the right to modify or cancel this program at any time. 30-day trial of Microsoft Office 365 is for demonstration purposes and available for new service only. Customer is solely responsible for removing any customer data, content, program or application stored or loaded onto the service prior to the trial expiration and Hawaiian Telcom has no liability for the loss, destruction, or unavailability of any customer data, content, program or application upon expiration of the trial period. Upon expiration of the trial period the customer has the option to purchase the service from Hawaiian Telcom. Limited Time Offer. Other terms, conditions and restrictions apply. ©2015 Hawaiian Telcom
 
Business Fiber Internet – First Month Free
First month free offer is valid for new service and applicable to fiber speed tiers Extreme, Ultimate, Elite, Fiber 100, Fiber 300, Fiber 500, and Fiber 1 Gig. Discount does not apply to other services purchased with Hawaiian Telcom. One time installation charge (Reg. $199) waived with this promotion upon install may be applied if service is terminated within 12 months. Any change to account or service plan will cancel promotional discount. Other terms, conditions and restrictions may apply. ©2015 Hawaiian Telcom  

Office Consultation - $100 Premium Help Desk Credit
$100 Premium Help Desk credit can be redeemed during one session with the Hawaiian Telcom Premium Help Desk. Any remaining balance from the one session cannot be used for future sessions. Code to redeem $100 credit will be provided after attending the free office consultation. Customer must have the code available at the time of the Premium Help Desk service in order to redeem the $100 credit. $100 credit will expire 6 months after receipt of the code. Limited time offer. Other terms, conditions and restrictions may apply. ©2016 Hawaiian Telcom

Norton™ AntiVirus

Customer receives the right to use this product on the specified number of devices during customer’s subscription term with Hawaiian Telcom, which begins upon initial installation and activation of the product. These services include protection updates and/or new product features as available throughout the subscription term, subject to acceptance of either the Norton License Agreement or Terms of Service, whichever is applicable, included with these products and available for review at www.symantec.com. Product features may be added, modified, or removed during the product subscription period.  Copyright © 2014 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, and Norton, are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. 

$100 Apple® Gift Card
$100 Apple Gift Card offer expires May 31, 2016. Offer subject to change or termination at any time. This promotion may not be combined with any other promotional or pricing offer, except for scheduling Live Demonstration to receive $100 Apple Gift Card. Gift card will be presented after the live demo at our Hawaiian Telcom Customer Demonstration location. This is an exclusive offer for the organization to which the offer was addressed and may not be transferred to another organization. Limit of one gift card per organization. Taxes, surcharges and fees apply. Other restrictions apply. ©2015 Hawaiian Telcom