Hawaiian Telcom University 2017

Business Meets the Smart World

May 11th, 2017 • Hawaii Convention Center

Hawaiian Telcom University 2017

Business Meets the Smart World

May 11th, 2017 •
Hawaii Convention Center

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Giving our customers an advantage in a smart world.

When your business meets the smart world, you have greater access to new opportunities. Your processes become more efficient, you reach more customers and you manage your workforce better.

This year's Hawaiian Telcom University is bringing you a valuable chance to meet and learn from experts in a range of fields related to the smart world.


7:30 - 8:30AM
Registration & Expo • 4th Floor Ballroom
8:30 - 10:00AM
Welcome & Keynote Speaker • 4th Floor Ballroom

Defining What’s Intelligent in the Age of “Smart” by
Teaque Lenahan

In an age where everything claims to be “smart,” companies assume digital is the answer to all, and investors fawn over platforms and unicorns. Let’s look to be more meaningful. Smart devices have the potential to change our world, but they are only intelligent if we make them so; the era of the Internet of Things threatens to put tech possibilities ahead of what’s actually needed, without a thoughtful approach of how to get there. In this talk, we’ll explore how to understand what humans truly care about and how to think about innovation and implementation in a way that considers true needs of the consumer AND the employee.

Keynote Speaker

Teaque Lenahan Group Director + Studio Head at Fjord, an Accenture digital company

Teaque Lenahan is the Group Director for Fjord Seattle, where he is responsible for leading, managing and growing the studio and its portfolio of work. He has more than 20 years of consulting experience across a diverse range of B2C and B2B clients. He has worked with brands like Samsung, Communications clients, SC Johnson, BASF, Nike and the Federal Reserve to innovate their strategies, products, services, organizations, brands, and overall experiences by harnessing a combination of research, strategy, design and technology. Prior to Fjord, Lenahan was Executive Director of Innovation Strategy at Frog Design and co-founded and led its experimental innovation initiative called FrogLabs. He has also served as Associate Partner at Gravitytank, crafted brand strategies at Prophet Brand Strategy, and designed processes and organizations at Accenture. Lenahan frequently lectures on design and innovation at the Kellogg School of Management at Northwestern University and teaches a course on customer relevance at CEDIM in Mexico. He has also spoken at industry conferences and graduate schools of business and design on diverse topics such as healthcare, consumer products, sustainability and financial services. He graduated from Middlebury College and holds an MBA in marketing and strategy from the Kellogg School of Management at Northwestern University, where he sits on the advisory board for the MMM program (a combined masters of science in design and innovation with an MBA). He enjoys island living on Bainbridge Island, off the coast of Seattle, with his wife, daughter and wheaten terrier. Hide Bio

10:00 - 10:45AM
Panel • 4th Floor Ballroom

How are Smart Devices and Intelligent Applications Changing the Way We Do Business? by

Today our world is more connected than ever. The ever-changing digital landscape means more and more devices are Internet enabled. Almost all aspects of our modern life have been affected by the “Smart World” we have surrounded ourselves with. Information is being collected, sorted, sifted, and analyzed in more ways that we can imagine. Smart Devices and Cloud Applications put more information at our disposal that ever before. How does this change the way we do business? Is this smarter technology helping or hurting business? How do we need to adapt our business operations to take advantage of this information? What happens to our business if we just ignore the “Smart World”?

Panel Moderator

Steve Petranik Editor, Hawaii Business Magazine

Steve Petranik is the editor of Hawaii Business Magazine. Petranik has been an editor and reporter for more than 3 decades. He's reported from 6 countries on 3 continents and his stories have appeared in the New York Times, Washington Post and Los Angeles Times.

He spent 18 years as an editor at the Honolulu Star Bulletin and 5 years at the Honolulu Advertiser before joining Hawaii Business in January 2009.


Garrett Gross Director, Field Enablement, AlienVault

Garrett Gross has always had an insatiable appetite for technology and information security, as well as an underlying curiosity about how it all works. Garrett has over 15 years of professional experience in information technology, filling several roles: systems administration, network engineering, product marketing, technical support, and helpdesk. In his current role in field enablement, he uses his experience to help managed security service providers be successful in evangelizing and operationalizing AlienVault USM (Unified Security Management).


Doug Shackelford Director, IT Security & Information Security Officer, The Queen’s Health Systems

Doug Shackelford has over 30 years of IT experience, ranging from managing network & voice functions, disaster recovery and development & management of IT security functions. In his current role at The Queen’s Health Systems, Shackelford's responsibilities include security monitoring & operations, IT security controls, the Information Security Program, and risk management practices. Before joining Queen’s in 2014, Shackelford's worked in banking-related IT, at service bureaus and Bank of Hawaii.


Dr. Patrick K. Sullivan Founder and CEO, Oceanit

Dr. Patrick K. Sullivan founded Oceanit in 1985, a self-funded mind to market company bringing disruptive, transdisciplinary thinking; science; and engineering to create new knowledge and technology in energy (oil and gas), life sciences, engineering, information technology, space and defense. Dr. Sullivan brings over 38 years of entrepreneurial, business, and scientific experience to develop extensive technical infrastructure, such as Hawaii’s first optical design and fabrication center; Design Thinking for human-centered innovation; and Intellectual Anarchy™, the art of disruptive innovation. Nanotechnology infrastructure has enabled disruptive approaches in composites, energetics and sensors with applications ranging from health care to energy. His extensive management experience and broad background in scientific innovations, team building, and business experience has enabled numerous corporate spin-outs, including Hoana Medical, Inc.; Ibis Networks; and Nanopoint Inc. With extensive experience on boards and commissions, Dr. Sullivan has successfully developed nationally focused research programs, such as the National Defense Center of Excellence for Research in Ocean Sciences and the National Electric Vehicle Demonstration program, both collaborations with DARPA. He has also served as the honorary consul to the Republic of Indonesia in Hawai‘i from 2001 to 2013. Dr. Sullivan received his PhD in Engineering from the University of Hawai‘i and his BS in Engineering from the University of Colorado, Boulder.


Douglas Frank Senior Director Information Security & Compliance (CISO), Hawaiian Airlines

With more than 15 years of information security experience, Douglas Frank has worked for industry security leaders such as Symantec and @Stake providing advice to Fortune 500 companies on topics such as Payment Card Industry compliance strategy, threat & vulnerability management and application security. Prior to joining Hawaiian Airlines, he was responsible for infrastructure and application security as well as Payment Card Industry compliance at Best Buy.

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10:45 - 11:00AM
11:00 - 12:00PM
Morning Workshops

Risks Facing Businesses in the Smart World by
Stephan Tallent

Small and Medium Business • Room 316

As businesses increasingly rely on connected technology to innovate their operational capabilities and better serve their customers, these technologies may prove to be a dual edged sword. What risks do businesses face as a result of this ongoing innovation and an all-connected world? During this track we’ll dive into the enabling technologies of IoT and the dangers facing business as they seek to improve their operational efficiencies and scale. Additionally, we’ll discuss specific threats facing businesses and what companies can do to secure themselves in this dynamic time.

Stephan Tallent Sr. Director, Managed Security Service Providers, Fortinet

Stephan Tallent brings over 16 years of managed services and information security experience to Fortinet, having spent the last 13 years building managed security service practices within several different types of service provider businesses. Prior to Fortinet, Tallent supported product development, technical design and sales support operations at telecommunications providers Logix and Masergy. He also held sales and marketing leadership roles at ANX and Iomega (EMC), and was co-founder and chief architect of managed security services at a successful value-add reseller turned MSSP. Tallent has excelled in telecommunications, technology integration and government cyber-security communities by capitalizing on a flexible blend of technical and business development skills and an ability to balance strategic and tactical initiatives to profitably build shareholder value. Leveraging this experience and wielding best in breed security technology, Tallent focuses on developing best-practice based MSSP programs that encompass architecture, product development, training, go-to-market strategies and sales operations. Tallent founded Fortinet’s Veterans program and actively promotes veterans transition into the cyber security industry. He has presented at numerous security conferences and has written various industry articles and whitepapers. He is a Certified Information System Security Professional and a Fortinet Certified Network Security Professional. Hide Bio

Threat Intelligence Introduction: How to Craft a Program and Operationalize Outcomes by
Bryan Lee

Large Business Government • Room 311

Establishing effective threat intelligence initiatives are a challenge faced by many organizations. Understanding how to generate operational outcomes can be equally challenging. While there is an abundance of threat intelligence data that is collected and shared, many techniques for analysis revolve around automation rather than a partnership of human intervention with automated collection and analytics. By embracing a multi-pronged approach to threat intelligence, the efficacy of the initiatives can be fully maximized to be used as a defensive enhancement for cybersecurity.

Bryan Lee Threat Intelligence Researcher, Palo Alto Networks

Bryan Lee is a Threat Intelligence Researcher with Unit 42 at Palo Alto Networks. His areas of expertise are in cyber espionage threats, cyber security operations, and threat collection. Prior to joining Unit 42 at Palo Alto Networks, Lee worked at the NASA Security Operations Center, first as a real time detection analyst, transitioning into the threat intelligence team at the NASA SOC, and ultimately moving into leading the real time detection team. Bryan’s diverse set of experiences provides a unique perspective on the viability of people, processes and technology from both an operational and theoretical capacity. Hide Bio

12:00 - 12:30PM
Lunch • 4th Floor Ballroom
12:30 - 1:30PM
Lunch Speaker • 4th Floor Ballroom

Internet of Things (IoT) - Digital Transformation Through Connecting the Previously Unconnected by
Adam Hensel

The IoT space is a dynamic, fast-paced market where trends are constantly shifting. From manufacturing and utilities to transportation and smart cities, digitization is transforming industries and driving new growth and new priorities for companies worldwide. Hensel, Consulting Systems Engineer for Wireless and Mobility, will discuss how IoT accelerates Digital Transformation and helps businesses use technology to radically improve, transform, disrupt operations, and generate greater business outcomes.

Adam Hensel Consulting Systems Engineer – Mobility, Cisco

Adam Hensel is a Consulting Systems Engineer for wireless and mobility at Cisco Systems. In this role, Adam focuses on the business benefits of adopting mobile strategies that deliver a competitive advantage, allowing customers to innovate faster through greater insights and experiences derived from data analytics. He has spent nearly 20 years in IT, working with universities and start-ups with a focus on data networking and mobile technologies. Hide Bio

1:30 - 1:45PM
1:45 - 2:45PM
Afternoon Workshops

Technology and Marketing: From Enemies to Allies by

Small and Medium Business • Room 316

Both consumers and businesses demand accountability from marketing in today’s cutthroat business environment. These demands require marketing and technology to work together in ways never imagined. Consumers want messages personalized for them. Businesses want to measure whatever they market. These changes are happening at businesses of all sizes. How have the fundamentals of marketing changed in a Digital Smart World?

Panel Moderator

Mary Fastenau President, Digital Group, Anthology Marketing Group

Mary Fastenau, partner at Anthology Marketing Group, leads a team of ambitious thought leaders who create digital solutions to today’s marketing problems. This is an experienced team with roots back to 1995 when digital approaches were the exception, not the norm that they are today. Anthology is Hawaii’s largest communications company with a team of more than 100 best-in-practice specialists providing services in public relations, advertising, digital and mobile marketing and development and research. Her passion is building teams and then getting out of the way to let the talented staff create award-winning work and forge deep and ongoing relationships with clients. Fastenau plays a vital role with clients as they refine their strategic direction. This has allowed her to work with a wide variety of companies, including Microsoft, Kenworth Trucks, Hawaiian Telcom, Marriott, Bank of Hawaii, Hawaii Pacific Health, HGEA and Halekulani. Fastenau has been part of the marketing community in Hawaii for 28 years and has been recognized by the American Advertising Federation Hawaii chapter as Ad Woman of the Year and as a Silver Medal winner for individual achievement. She has also been honored several times through the Pacific Business News’ Women Who Mean Business competition. She is very active in community organizations and is often called upon as a presenter for marketing related forums throughout the state. She received her undergraduate degree from the University of Nebraska and her MBA from the University of Hawaii.


David Baronfeld General Manager, Viamedia

David Baronfeld is presently General Manager of Viamedia Hawaiian Islands, the largest independent media sales representation company in the United States. Baronfeld’s association with top tier media Companies and brands spans 35 years and includes Verizon FiOS, Sony, Westwood One Radio Networks, CBS Radio, MTV and the Los Angeles Angels. Earlier in his career, Baronfeld was an on-air Top 40 DJ and Program Director in New York, Miami, Minneapolis and Denver. Baronfeld’s love of media and helping businesses navigate and thrive in an ever-changing media landscape is what compels David to wake up and ‘pay it forward’


David Oyadomari Senior Executive Vice President, Digital, Bank of Hawaii

A member of the Bank of Hawaii Managing Committee, Mr. Oyadomari is responsible for the digital channels and services of ATM, Digital Payments, Contact Center, boh.com, mobile and online banking and the transformation to 21st century digital banking. Prior experience includes roles in the hospitality and telecommunications industries and in internet companies on the continental U.S. and in Hawaii. Mr. Oyadomari is an Omidyar Fellow and strategic advisory board member of FTV Capital. He earned his magna cum laude bachelor’s degree in economics and philosophy from Claremont McKenna College and his MBA from the Wharton School, University of Pennsylvania.


Brandt Farias Vice President Marketing & Public Relations, Hawaii Pacific Health

Brandt Farias oversees the marketing and communications functions for Hawai‘i Pacific Health, its four medical centers and more than 70 locations statewide. He has 30 years of marketing and communications experience in Hawai‘i. Previously, he was the executive vice president and marketing director for First Hawaiian Bank where he was responsible for advertising, e-marketing, social media, direct mail, event management and product management. Most recently, he was director of brand identity and marketing for ʻAhahui Koa Ānuenue, the nonprofit fundraising arm of the University of Hawai‘i at Mānoa Athletics Department. He holds a Bachelor of Arts degree in journalism from UH Mānoa and is a graduate of the Stanford School of Executive Management. Active in the local community, Farias is on the boards of the American Heart Association – Hawai‘i Chapter, University of Hawai‘i Foundation, Catholic Charities Hawai‘i and the Hawaiian Humane Society.

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The Future “X” Network – A Bell Labs Perspective by
Amit A. Patel

Large Business Government • Room 311

We are at the dawn of an era in networking that has the potential to define a new phase of human existence. This era will be shaped by the digitization and connection of everything and everyone with the goal of automating much of life, effectively creating time by maximizing the efficiency of everything we do and augmenting our intelligence with knowledge that expedites and optimizes decision-making and everyday routines and processes. This workshop will outline how Bell Labs sees this future unfolding and the key technological breakthroughs needed across high speed digital highways, greater end user broadband speeds, extremely high network responsiveness, low cost compute and storage, and rapid software application development.

Amit A. Patel CTO and Technical Sales Leader, US Major and Regional Accounts, Nokia

Amit Patel has been with Nokia for over 20 years. Currently, he is the CTO and Technical Sales Leader for the US Major and Regional Accounts customer segment which includes Wireline, Wireless and backbone providers. His responsibilities include supporting customer solutions for 4G/5G Wireless, IP/Optics, VoIP/IMS, DSL/GPON, Wired/Microwave backhaul and Cloud Solutions. With a broad customer base, Patel has worked with many operators on broadband deployments – both wired and wireless. In addition, he has supported the tremendous growth in the backbone transport and cell tower backhaul segment. Over the past few years, Patel has focused more on LTE deployments in the regional and rural market place. He has been active in broadband stimulus opportunities associated with fixed wireless deployments, mobile broadband overlay deployments on top of CDMA/GSM/UMTS, and public safety related activities. Patel is an active member of rural associations such as CCA, NTCA, NWA and RTG. More recently, Patel is now supporting VoWiFi, VoLTE, pre-standard 5G solutions, Internet of Things (IoT), and LTE/WiFi co-existence. He has an MBA focusing on Marketing and Finance from the University of Chicago and has a BS degree in Electrical Engineering from the University of Illinois at Urbana-Champaign. Patel currently lives outside of Chicago, in Bloomingdale, Illinois with his wife and their three children. Hide Bio

2:45 - 3:00PM
3:00 - 4:00PM
Networking Mixer • 4th Floor Ballroom

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