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Standard Monthly Rates for Hawaiian Telcom TV Packages, Features and Programming

Service Rate
Basic TV $20.95
Advantage TV $72.95
Advantage Plus TV $80.95
Whole Home DVR $12.95
Each Add’l Set Top Box
(Primary Set Top Box and Remote Control included in each package)
$4.95
HD (High-Definition) $7.95
HD Plus $9.95
VIP Movie Pack
(Includes Starz, Showtime and TMC)
$19.95
HBO Pack $15.95
Cinemax Pack $15.95
Starz Pack $15.95
Showtime/TMC Pack $15.95
Movie Variety Pack $10.00
TV Japan $24.95
Chinese Pack $25.95
Filipino Pack $25.95
SBTN (Vietnamese) $14.95
Anime On Demand $6.95
Playboy TV $15.95
Stingray Karaoke App $10.00
   
Other Fees
Installation Fee $150.00
Broadcast TV Fee $3.25
Sports Programming Fee (for Advantage and Advantage Plus TV Packages only) $3.00


Replacement Fees (One-time Charge)
Remote Control $ 25.00
Wireless Gateway $200.00
Set Top Box $200.00

Notes: Taxes, surcharges and Franchise fees not included and will apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply.

For information regarding resolution of complaints or inquiries, billing, as well as changes in fees, charges, deposits, billing practices, programming, installation and service maintenance policies, instructions on how to use the TV service, channel position or programming carried on the system, or other terms and conditions of service, please refer to hawaiiantel.com/tv.

If you have questions, or experience any problems with your Hawaiian Telcom TV service or bill, call us at 643-3456 and we’ll work with you to resolve your issue quickly. If our Customer Service Center cannot resolve your problem, please call Customer Relations at 643-3377. If you are still not satisfied with our resolution of your issue, you may contact the State Cable TV Division at 586-2620 or PO Box 541, Honolulu, HI  96809.

Hawaiian Telcom TV Service Centers
Pearl City Shops
1029 Makolu Street
Pearl City, HI 96782
Monday - Friday 10:00 AM - 7:00 PM 
Saturday 10:00 AM - 6:00 PM

Downtown
1177 Bishop Street
Honolulu, HI 96813
Monday - Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM

Contact Us
Visit us online at hawaiiantel.com/tv

Customer Service – 643-3456
Monday – Saturday 8:00 AM – 8:00 PM

24/7 Technical Support – 643-6111