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McAfee Security Software Support

Last Updated Nov 2018

McAfee Support FAQ

Article Quick Summary

Here is some information on Hawaiian Telcom's McAfee Internet Security service including download steps, requirements, security information and more.

 

McAfee Support FAQ

  1. IMPORTANT: What do I need to know before I download McAfee security software?
  2. What are the system requirements for McAfee Internet Security?
  3. How do I download free McAfee software?
  4. How can I get extra download help?
  5. How do I remove viruses from my computer?
  6. How can I get free protection while surfing the web?
  7. How can I get protection for my Mac computer?
  8. How can I get protection for my additional PC computers?

What do I need to know before I download McAfee security software?

  1. If you already have any other Internet Security Software deployed on your operating system you must uninstall prior to installing the McAfee Security Suite.
  2. The free version of McAfee software provided by Hawaiian Telcom is for PC only and is not compatible with Mac. A Mac version is available for purchase.
  3. Your computer must meet the current System Requirements of McAfee.
  4. Only one McAfee download is available per customer.

What are the system requirements for McAfee Internet Security?

  1. Operating System

    • Microsoft Windows 10, 8.1, 8 and 7 (32- and 64-bit)
  2. Supported Browsers

    • Internet Explorer 10.0 or later
    • Firefox
    • Google Chrome
    • Microsoft Edge
  3. Internet Connection Required

    • High-speed connection recommended
  4. Supported Email Programs

    • POP3 – Windows Mail, Outlook, Netscape, IncrediMail, Thunderbird, Becky, Shuriken
    • MAPI – Outlook
    • Web – MSN/Hotmail, or email account with IMAP/POP3 access
  5. Hardware

    • 2 GB RAM for Windows 7 and above
    • 500 MB free drive space
    • 1 GHz Processor


How do I download free McAfee software?

  1. Click here to download McAfee Security Software.
  2. Log-in with your Hawaiiantel.net email and password, if you are the main user (parent account) for your account, you will automatically be sent to the McAfee site in order to download your software.
  3. If you do not have a Hawaiiantel.net email address, register for your email account.
  4. Once you have reached McAfee's download center you must download and install each program separately to complete the suite.

How can I contact McAfee for download help?

McAfee Virtual Technician

Get help for your McAfee product. McAfee Virtual Technician can diagnose and fix many problems related to your McAfee product. For problems it can't fix, it collects information to make Search and Chat more effective.

McAfee Technical Support

Browse or search McAfee's Knowledgebase to find a solution to your issue. Find answers to specific problems that you are having. Also, get help with uninstalling third-party security software.


How do I remove viruses from my computer?

McAfee Virus Removal Service

If your computer’s infected and you don’t want to hassle with it, have an expert help you! With McAfee's Virus Removal Service, one of McAfee's security experts can connect remotely to your PC, and work with you personally to destroy malware and get you back online quickly. Click here to learn more about McAfee Virus Removal Service.


How can I get free protection while surfing the web?

McAfee Site Advisor

Install McAfee Site Advisor to automatically test websites for spyware, spam and scams so you can search, surf and shop more safely. McAfee Site Advisor ensures that you have active protection against risky websites and identity theft stealing software.


How can I get protection for my Mac computer?

McAfee Internet Security for Mac

Get optimal protection for your Mac with McAfee Internet Security Suite. Purchase this product at an exclusive Hawaiian Telcom discount. Make sure your Mac has the most effective protection against viruses and online threats. You will be responsible for renewals of your software subscriptions.  


How can I get protection for my additional PC computers?

McAfee Internet Security for PC

Get Optimal protection for all of your PC computers with McAfee Internet Security Suite. Purchase this product at an exclusive Hawaiian Telcom discount. Make sure all of your PC computers have the most effective protection against viruses and online threats. You will be responsible for renewals of your software subscriptions.