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McAfee Security Software Support

Last Updated Jun 2018

McAfee Support FAQ

Article Date: 09/15/2011

Article Quick Summary

Here is some information on Hawaiian Telcom's McAfee Internet Security service including download steps, requirements, security information and more.

 

McAfee Support FAQ

  1. IMPORTANT: What do I need to know before I download McAfee security software?
  2. What are the system requirements for McAfee Internet Security?
  3. How do I download free McAfee software?
  4. How  can I get extra download help?
  5. How do I remove viruses from my computer?
  6. How can I get free protection while surfing the web?
  7. How can I get protection for my Mac computer?
  8. How can I get protection for my additional PC computers?

What do I need to know before I download McAfee security software?

  1. If you already have any other Internet Security Software deployed on your operating system you must uninstall prior to installing the McAfee Security Suite.
  2. The free version of McAfee software provided by Hawaiian Telcom is for PC only and is not compatible with Mac. A Mac version is available for purchase.
  3. Your computer must meet the current System Requirements of McAfee.
  4. Only one McAfee download is available per customer.

What are the system requirements for McAfee Internet Security?

  1. System Requirements

    • 1 GHz processor or higher
    • 800 × 600 or higher resolution
    • 256 MB RAM or higher for Windows XP (512 MB recommended)
    • 512 MB RAM for Vista/Windows 7 (2GB recommended)
    • 200 MB of available free drive space
    • Internet connection
  2. Supported Operating Systems

    • Windows XP (32-bit) with Service Pack 2 (SP2) or higher
    • Windows Vista (32-bit and 64-bit)
    • Windows 7 (32-bit and 64-bit) View FAQ 
    • Note: McAfee now available for Mac, click here to read about  the Mac system requirements.
  3. Supported Browsers

    • Microsoft Internet Explorer 6.0 or later
    • Optional: Mozilla Firefox 2 or later
  4. Supported Email Programs

    • POP3 – Microsoft Outlook Express, Microsoft Outlook, Eudora, Netscape, IncrediMail and Thunderbird
    • MAPI – Outlook
    • Windows Live Mail
    • Web – MSN/Hotmail, or email account with POP3 access


How do I download free McAfee software?

  1. Click here to download McAfee Security Software.
  2. Log-in with your Hawaiiantel.net email and password, if you are the main user (parent account) for your account, you will automatically be sent to the McAfee site in order to download your software.
  3. If you do not have a Hawaiiantel.net email address, register for your email account.
  4. Once you have reached McAfee's download center you must download and install each program separately to complete the suite.

How can I contact McAfee for download help?

McAfee Virtual Technician

Get help for your McAfee product. McAfee Virtual Technician can diagnose and fix many problems related to your McAfee product. For problems it can't fix, it collects information to make Search and Chat more effective.

McAfee Technical Support

Browse or search McAfee's Knowledgebase to find a solution to your issue. Find answers to specific problems that you are having. Also, get help with uninstalling third-party security software.


How do I remove viruses from my computer?

McAfee Virus Removal Service

If your computer’s infected and you don’t want to hassle with it, have an expert help you! With McAfee's Virus Removal Service, one of McAfee's security experts can connect remotely to your PC, and work with you personally to destroy malware and get you back online quickly. Click here to learn more about McAfee Virus Removal Service.


How can I get free protection while surfing the web?

McAfee Site Advisor

Install McAfee Site Advisor to automatically test websites for spyware, spam and scams so you can search, surf and shop more safely. McAfee Site Advisor ensures that you have active protection against risky websites and identity theft stealing software.


How can I get protection for my Mac computer?

McAfee Internet Security for Mac

Get optimal protection for your Mac with McAfee Internet Security Suite. Purchase this product at an exclusive Hawaiian Telcom discount. Make sure your Mac has the most effective protection against viruses and online threats. You will be responsible for renewals of your software subscriptions.  


How can I get protection for my additional PC computers?

McAfee Internet Security for PC

Get Optimal protection for all of your PC computers with McAfee Internet Security Suite. Purchase this product at an exclusive Hawaiian Telcom discount. Make sure all of your PC computers have the most effective protection against viruses and online threats. You will be responsible for renewals of your software subscriptions.