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Hawaiian Telcom Broadband Policy

Hawaiian Telcom recognizes that its customers desire a reliable broadband service that can be utilized in a lawful way to meet their needs.

Hawaiian Telcom will disclose in its Terms of Service (TOS) any congestion management practices that it employs to deal with congestion in its broadband network which may affect the performance of its customer’s broadband experience. A copy of Hawaiian Telcom’s TOS can be found at hawaiiantel.com/internetsupport or click here.

Hawaiian Telcom will disclose in its Terms of Service (TOS) any restrictions that it employs on legal internet applications or devices for use in its broadband network. A copy of Hawaiian Telcom’s TOS can be found at hawaiiantel.com/internetsupport or click here.

Hawaiian Telcom’s broadband network complies with all standards pertaining to IP networks such as the Broadband Forum and the Internet Engineering Task Force. Hawaiian Telcom’s Security Policy is included in its TOS which can be found at: hawaiiantel.com/internetsupport or click here. Hawaiian Telcom customers can learn how to protect their PC and personal data at: hawaiiantel.com/security or click here.

Information regarding the performance of Hawaiian Telcom’s broad band network is available at netindex.com.   Hawaiian Telcom broadband customers can conduct tests of their service at speedtest.net. Hawaiian Telcom will provide information to this page, when available, that will provide customers with information about Hawaiian Telcom’s network performance.

awaiian Telcom’s HTTV (television service) is a specialized Internet Protocol service that is offered over Hawaiian Telcom’s broadband network.   Customers who subscribe to Hawaiian Telcom’s HTTV share their broadband service with the HTTV service. HTTV customer’s broadband access will vary based on the number of television devices that are utilized in the household. Hawaiian Telcom’s HTTV service does not affect the last mile availability or performance of other Hawaiian Telcom non-HTTV broadband customers.

Commercial information about Hawaiian Telcom’s internet service is available here.
Hawaiian Telecom broadband customers can obtain information about Hawaiian Telcom’s Privacy Policy and Redress Options in its TOS can be found at:
hawaiiantel.com /internetsupport or click here