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How Can We Help You?

Welcome to the Hawaiian Telcom Wireless Services Customer Support center. Below, you will find a link to "Log into My Wireless Account" that will allow you to easily add or update information on your account as well as make a payment.

To request a change to your account, simply complete the information below. A customer service representative will review your request and call you within 2 business days if further information is needed to process your request. It is important you are as clear as possible when explaining the reason for your request so we can address the issue appropriately.

Mahalo for choosing Hawaiian Telcom as your wireless service provider.

Log into My Wireless Account

View activity on your account. Get an explanation of charges on your bill. Edit your wireless account, pay your wireless bill online, or upgrade to a new phone. Log into My Wireless Account.

Contact Us

Contact numbers and addresses for customer service.

Terms and Conditions

Wireless services Terms and Conditions.

 

Coverage Maps only approximate wireless coverage area outdoors; actual service area coverage and quality may vary and change without notice. There may also be gaps in service within the estimated coverage areas shown on coverage maps. WE ARE NOT LIABLE FOR ANY SERVICE LIMITATIONS, FAILURES OR OUTAGES, INCLUDING WITHOUT LIMIT, THE FAILURE OF ALERTS, 9-1-1 EMERGENCY PRIORITY ACCESS OR SECURE SERVICE CALLS TO BE CONNECTED OR COMPLETED, OR THE FAILURE TO PROVIDE ALERTS OR ACCURATELY LOCATE ANY 9-1-1 CALL. We have contracted with another company to provision your wireless services (the “Network Provider”). Wireless phones use radio transmissions, so we cannot provide service when your wireless phone is not in range of one of the transmission sites of the network provider, or if there is not sufficient network capacity available at that moment. There are places, particularly in remote areas, with no service at all. Weather, environmental or atmospheric conditions, topography, buildings, your wireless phone and other conditions we do not control may also cause service to be temporarily interrupted, curtailed or otherwise limited, cause dropped calls or other problems.© 2010 Hawaiian Telcom Service Company, Inc.

 

The Hawaiian Telcom company names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Hawaiian Telcom Holdco, Inc., or its subsidiaries or affiliates (collectively "Hawaiian Telcom"). You are not authorized to use any Hawaiian Telcom name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of the appropriate Hawaiian Telcom entity. If you require more information on products and services controlled by tariffs details can be found here

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