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Terms & Conditions

Service Terms and Conditions for Hawaiian Telcom products.

Hawaiian Telcom Terms of Service for Residential Customers

Hawaiian Telcom Terms of Service for TV

Hawaiian Telcom Terms of Service for Wireless

Referral Rewards Terms & Conditions

Home Phone Offers 


myChoice Plus Stated bundle price refers to monthly recurring charge for included bundle service components only. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s payment.  High-Speed Internet includes the use of a wireless gateway. If service is discontinued, a wireless gateway charge of $129.95 will be billed to the final invoice; customer has 90 days to return the gateway to receive a full credit.  Service/speeds not available in all areas or on all telephone lines; subject to final confirmation of service. Call MoreSM:  Long Distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, or cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Free calls to Canada require subscription to the myChoice International calling plan, which has no monthly charges. Wireless: Discount on wireless service applies only to primary wireless service on a $39.99 and higher plan.  General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply.  © 2018 Hawaiian Telcom

myChoice Basic Plus  Stated bundle price refers to monthly recurring charge for included bundle service components only. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s payment.  Call MoreSM:  Long Distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, or cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Free calls to Canada require subscription to the myChoice International calling plan, which has no monthly charges. Wireless: Discount on wireless service applies only to primary wireless service on a $39.99 and higher plan.  General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply.  © 2018 Hawaiian Telcom 

myChoice Basic Plus $29.95/mo 3Yr Offer
Promotional rate $29.95/month for 3 years with free Voicemail offer for 1 year is for new subscribers to the myChoice Basic Plus bundle. No contract required and standard rates apply after promotional period. Any change to service plan, termination by Hawaiian Telcom for violation of service terms, or discontinuation of Internet service to customer’s location will cancel promotional price. Subscription must remain in the original party’s name to retain price. 30-day satisfaction guarantee entitles customer to cancel service within 30 days of installation and receive a credit in the amount of the first month’s payment. Call MoreSM: Long Distance usage subject to tariff terms and conditions. Hawaiian Telcom may suspend, restrict, or cancel customer’s services, or adjust charges if customer uses the plan for non-residential voice calling or other prohibited purposes as set forth in applicable tariff provisions. Free calls to Canada require subscription to the myChoice International calling plan, which has no monthly charges. Wireless: Discount on wireless service applies only to primary wireless service on a $39.99 and higher plan. General: Taxes, surcharges & fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply. © 2016 Hawaiian Telcom Nationwide long distance services are subject to service agreements, tariffs, and posted Rates, Terms, and Conditions. Universal Service Fund surcharge, and other fees and taxes apply. Available only to residential customers; may not be available in all areas or on all lines. Charges for direct-dialed domestic long distance calls will vary depending on usage and/or calling plan.

Call Moresm If the Customer uses the Plan for non-Residential voice calling purposes, including but not limited to autodialing; call forwarding of long distance calls; calls to 900/9xx numbers, chat lines, conferencing, porn lines, online services, or internet access services; data calls; resale; telemarketing; or any commercial or business use such as commercial facsimile, the Company may suspend, restrict or cancel the Customer’s service, subject to applicable notice requirements. Call detail is not included with this plan.

Simple Saver Plussm Simple Saver Plus rates are available when you subscribe to the qualifying local service and retain Hawaiian Telcom Long Distance as your carrier. If the qualifying local service is removed from your line, we will be glad to serve your nationwide long distance needs with the regular Simple Saver plan if another optional calling plan is not selected. Simple Saver inter-island rates are 8¢ per minute and mainland rates are 5¢ per minute and a higher monthly fee applies.

CONSUMER INFORMATION Long distance services are subject to service agreements and posted Rates, Terms and Conditions. Universal Service Fund surcharge, and other fees and taxes apply. Available only to residential customers; may not be available in all areas or on all lines. Charges for direct-dialed international long distance calls will vary depending on usage and/or calling plan.

Hawaiian Telcom Long Distance charges a Premium termination fee to recover the fees many foreign telecommunications companies impose for terminating calls they designated as premium (e.g., calls to mobile numbers, satellite calls, calls to chat lines and calls to 900 numbers). Premium termination fees may range from 2¢ per minute to 40¢ per minute and are in addition to the rate for international calls to non-premium numbers. Calling to certain destinations may be temporarily blocked without prior notice if Hawaiian Telcom deems it necessary to prevent unlawful or fraudulent use of its services. Calling to certain destinations may be temporarily blocked without prior notice if Hawaiian Telcom deems it necessary to prevent unlawful or fraudulent use of its services.

My World International Unlimited Country Plans If the Customer uses the Plan for non-Residential voice calling purposes, including but not limited to auto dialing; call forwarding of long distance calls; calls to 900/9xx numbers, chat lines, conferencing, porn lines, online services, or internet access services; data calls; resale; telemarketing; or any commercial or business use such as commercial facsimile, the Company may suspend, restrict or cancel the Customer’s service, subject to applicable notice requirements. My World International with City Rates rate displayed is for direct-dialed calls and will be charged based on Country and City Code.

The International Flat Rate plan does not offer discounts on international calling card or operator-assisted calls.

The Hawaiian Telcom company names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Hawaiian Telcom Holdco, Inc., or its subsidiaries or affiliates (collectively "Hawaiian Telcom"). You are not authorized to use any Hawaiian Telcom name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of the appropriate Hawaiian Telcom entity. If you require more information on products and services controlled by tariffs details can be found here.

Wireless

Good (Basic Model) - This is an entry level low cost unit. Basic features include making and receiving calls and SMS or text messages. These phones do not generally have a camera, Bluetooth capabilities or expanded memories.

Better (Intermediate Model) - This is a mid-range phone in features and cost. These devices generally have cameras, Bluetooth, may be able to access the web, may have enhanced color displays and more features.

Best (Advanced Model) - These are the higher range models that run operating systems that can perform advanced features. Many of these handsets offer advanced features for corporate users such as email receipt and delivery, picture/video capture. Bluetooth, full internet access with web browsing, expandable memory, touch screen, faster processing and email support.

HAC Rating When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference they generate.

The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with their hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on their box together with other relevant approval markings.

The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device is vulnerable to interference you may not be able to use a rated wireless device successfully.

M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better/higher of the two ratings.

T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil ("T Switch" or "Telephone Switch") than unrated wireless devices. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them).

Most phones that are rated T3 also have an M3 rating. Similarly, most phones rated T4 also have an M4 rating.

Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices.

International Plans

CONSUMER INFORMATION Long distance services are subject to service agreements and posted Rates, Terms and Conditions. Universal Service Fund surcharge, and other fees and taxes apply. Available only to residential customers; may not be available in all areas or on all lines. Charges for direct-dialed international long distance calls will vary depending on usage and/or calling plan.

Hawaiian Telcom Long Distance charges a Premium termination fee to recover the fees many foreign telecommunications companies impose for terminating calls they designated as premium (e.g., calls to mobile numbers, satellite calls, calls to chat lines and calls to 900 numbers). Premium termination fees may range from 2¢ per minute to 40¢ per minute and are in addition to the rate for international calls to non-premium numbers.

Calling to certain destinations may be temporarily blocked without prior notice if Hawaiian Telcom deems it necessary to prevent unlawful or fraudulent use of its services.

My World International Unlimited Country Plans If the Customer uses the Plan for non-Residential voice calling purposes, including but not limited to auto dialing; call forwarding of long distance calls; calls to 900/9xx numbers, chat lines, conferencing, porn lines, online services, or internet access services; data calls; resale; telemarketing; or any commercial or business use such as commercial facsimile, the Company may suspend, restrict or cancel the Customer’s service, subject to applicable notice requirements.

My World International with City Rates rate displayed is for direct-dialed calls and will be charged based on Country and City Code. The International Flat Rate plan does not offer discounts on international calling card or operator-assisted calls.

The Hawaiian Telcom company names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Hawaiian Telcom Holdco, Inc., or its subsidiaries or affiliates (collectively "Hawaiian Telcom"). You are not authorized to use any Hawaiian Telcom name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of the appropriate Hawaiian Telcom, entity. If you require more information on products and services controlled by tariffs details can be found here.