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Standard Monthly Rates for Hawaiian Telcom TV Packages, Features and Programming

Prices effective 1/1/2019

Service Rate
Basic TV $28.99*
Advantage TV $81.95*
Advantage Plus TV $89.95*
 Additional Set Top Box $6.99**
 *Includes primary Set top Box and Remote Control
**Includes $1/mo for Remote Control
 Premium Add-ons  
Whole Home DVR $14.95
HD Service $7.95 
HD Plus $9.95
Basic TV Sports Pack
(ESPN Goal Line,  ESPN Bases Loaded, ESPN News, Fox Sports 1, Fox Sports 2, Pac 12,
Eleven Sports, Golf Channel, NBC Sports, NBA, NHL, NFL Network, CBS Sports, Big Ten, SEC, TWSN) 
VIP Movie Pack
(Includes STARZ, Showtime and TMC)
Movie Variety Pack
(STARZ ENCORE, EPIX, FXM and Sony Movie Channel)
HBO Pack $16.99
Cinemax Pack $15.95
STARZ Pack $15.95
Showtime/TMC Pack $15.95
Each additional premium channel (HBO, Cinemax, STARZ or Showtime/TMC)
TV Japan $24.95
Chinese Pack (CCTV-4, CTI - Zhong Tian and Phoenix Hong Kong TV) $25.95
       CCTV-4 $14.95
       CTI - Zhong Tian $14.95
       Phoenix Hong Kong TV $14.95 
Filipino Pack (TFC, VIVA TV, GMA PInoy TV, GMA Life TV and GMA News) $25.95
       TFC - The Filipino Channel $14.95 
       VIVA TV $14.95
       GMA Pinoy TV  $14.95 
       GMA Life TV  $14.95
SBTN (Vietnamese) $14.95
Playboy TV $15.95
Stingray Karaoke App $10.00
Other Fees
TV Activation Fee (one time)  $29.99 
Broadcast TV Fee $10.49
Wireless Gateway Service Fee
Sports Programming Fee (for Advantage and Advantage Plus TV Packages only) $4.43
Olelo Capital Fund Fee
This new monthly recovery fee supports the annual capital needs of the public, education and government access organization designee, Olelo.

Replacement Fees (One-time Charge)
Remote Control $ 25.00
Wireless Gateway $200.00
Set Top Box $200.00

Notes: Taxes, surcharges and Franchise fees not included and will apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply.

For information regarding resolution of complaints or inquiries, billing, as well as changes in fees, charges, deposits, billing practices, programming, installation and service maintenance policies, instructions on how to use the TV service, channel position or programming carried on the system, or other terms and conditions of service, please refer to

If you have questions, or experience any problems with your Hawaiian Telcom TV service or bill, call us at 643-3456 and we’ll work with you to resolve your issue quickly. If our Customer Service Center cannot resolve your problem, please call Customer Relations at 643-3377. If you are still not satisfied with our resolution of your issue, you may contact the State Cable TV Division at 586-2620 or PO Box 541, Honolulu, HI  96809.

Hawaiian Telcom TV Service Centers
Kapolei Service Center
91-979 Kamaaha Avenue
Kapolei, HI 96707
Mon - Fri 10:00am-7:00pm 
Sat 10:00am-6:00pm

Downtown Service Center
1177 Bishop Street
Honolulu, HI 96813
Mon - Fri 8:00am-5:00pm
Sat 9:00am-5:00pm

Contact Us
Visit us online at

Customer Service – 643-3456
Mon – Fri 7:30am – 5:30pm, Sat 8:00am – 5:30pm

24/7 Technical Support – 643-6111