MultiView App – Frequently Asked Questions
Article Date: 04/09/2019
Q: How do I tune to a channel from MultiView?
A: MultiView allows users view 2 or 3 channels at the same time on up to 3 TVs. To view a program in full-screen, highlight the desired program and press “OK” on your Remote Control.
Q: How do I change the number of channels displayed?
A: To change the number of channels displayed, go to the OPTIONS menu and select SETTINGS. These changes are temporary and does not impact your TV settings. Choose the number of channels to display: 2 or 3.
Q:What happens when there are 3 TVs with MultiView launched and a 4th MultiView session is requested?
A:If the maximum MultiView streams are in use, the following message will be displayed: “All MultiView streams are currently in use. To continue, end a MultiView stream on another TV or press EXIT to return to Live TV.”
Q: What does the bar above the channel information represent?
A: The progress bar allows you to quickly recognize how much a program has progressed and helps you to decide whether to tune into the remainder of the program or to view another program.
Q: Why are channels not displaying in MY FAVORITES?
A: The MY FAVORITES category displays channels you’ve added to your Favorites. To add Favorites, press Menu on your remote and select “Favorites” under “Live TV”. Networks that are only available in HD, music and apps such as What's New are not compatible with MultiView.
Q: Only my Favorite channels are displaying in the MultiView app. How do I see the rest of my lineup?
A: Your Guide view is set to MY FAVORITES. You’ll know your Guide view is set to My Favorites when only select channels are shown in the on screen Guide, instead of the entire Hawaiian Telcom channel lineup. Press the ZOOM button on your remote and change Favorites list to ALL CHANNELS.
Q: Does Parental Controls work with the MultiView app?
A: Yes, Parental Controls work with the MultiView app. Channels and/or programs that are blocked by the set top box will marked as “Program locked” and not display content in the MultiView app.
Q: Is the MultiView app available for all Hawaiian Telcom TV customers?
A: Yes, the MultiView app is available for all Hawaiian Telcom TV subscribers. Channels displayed in MultiView are based on the package and channels you subscribe to. You will see a black screen for channels you do not subscribe to.