Equipment Return or Exchange
You may return or exchange your Hawaiian Telcom TV equipment at the following locations:
Kapolei: 91-979 Kamaaha Ave, Kapolei, HI 96707 M-F 10am-7pm; Saturday 10am-6pm; Sunday closed.
Downtown: 1177 Bishop St., Honolulu, HI 96813 M-F 8am-5pm; Saturday 9am-5pm; Sunday closed.
If you are canceling service and do not return your equipment you may be subject to the following charges:
Remote Control: $25.00
Wireless Gateway: $200.00
Set Top Box: $200.00