ResidentialBusinessWholesaleAbout Us

Standard Rates for Hawaiian Telcom Services

Standard Monthly Rates for Hawaiian Telcom TV Packages, Features and Programming

Prices effective 1/1/2019

Service Rate
Basic TV $28.99*
Advantage TV $81.95*
Advantage Plus TV $89.95*
 Additional Set Top Box $6.99**
 *Includes primary Set top Box and Remote Control
**Includes $1/mo for Remote Control
 Premium Add-ons  
Whole Home DVR $14.95
HD Service $7.95 
HD Plus $9.95
VIP Movie Pack See Channels
Movie Variety Pack See Channels $10.00
HBO Pack $16.99
Cinemax Pack $15.95
STARZ Pack $15.95
Showtime/TMC Pack $15.95
Each additional premium channel (Cinemax, STARZ or Showtime/TMC)
TV Japan $24.95
Chinese Pack See Channels $25.95
       CCTV-4 $14.95
       CTI - Zhong Tian $14.95
       Phoenix Hong Kong TV $14.95 
Filipino Pack See Channels $25.95
       TFC - The Filipino Channel $14.95 
       VIVA TV $14.95
       GMA Pinoy TV  $14.95 
       GMA Life TV  $14.95
SBTN (Vietnamese) $14.95
Playboy TV $15.95
Stingray Karaoke App $10.00
Other Fees
TV Activation Fee (one time)  $29.99 
Broadcast TV Fee $10.49
Wireless Gateway Service Fee†
Sports Programming Fee (for Advantage and Advantage Plus TV Packages only) $4.43
Olelo Capital Fund Fee
This new monthly recovery fee supports the annual capital needs of the public, education and government access organization designee, Olelo.

Replacement Fees (One-time Charge)
Remote Control $25.00
Wireless Gateway $129.95
Set Top Box (per box) $200.00

Notes: Taxes, surcharges and Franchise fees not included and will apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply.

For information regarding resolution of complaints or inquiries, billing, as well as changes in fees, charges, deposits, billing practices, programming, installation and service maintenance policies, instructions on how to use the TV service, channel position or programming carried on the system, or other terms and conditions of service, please refer to

If you have questions, or experience any problems with your Hawaiian Telcom TV service or bill, call us at 643-3456 and we’ll work with you to resolve your issue quickly. If our Customer Service Center cannot resolve your problem, please call Customer Relations at 643-3377. If you are still not satisfied with our resolution of your issue, you may contact the State Cable TV Division at 586-2620 or PO Box 541, Honolulu, HI  96809.

Hawaiian Telcom TV Service Centers
Kapolei Service Center
91-979 Kamaaha Avenue
Kapolei, HI 96707
Mon - Fri 10:00am-7:00pm 
Sat 10:00am-6:00pm

Downtown Service Center
1177 Bishop Street
Honolulu, HI 96813
Mon - Fri 8:00am-5:00pm
Sat 9:00am-5:00pm

Contact Us

Customer Service – 643-3456
Mon – Fri 7:30am – 5:30pm, Sat 8:00am – 5:30pm

24/7 Technical Support – 643-6111

Residential Internet Services and Pricing

Internet Standard Services Rate*
Basic Internet
Up to 7 Mbps download, 1 Mbps upload
Advantage Internet
Up to 11 Mbps download, 1 Mbps upload
Premium Internet
Up to 15 Mbps download, 1 Mbps upload
Extreme Internet
Up to 20 Mbps download, 3 Mbps upload
Elite Internet
Up to 50 Mbps download, 3 Mbps upload
Fiber 100
Up to 100 Mbps download, 100 Mbps upload
Fiber 300
Up to 300 Mbps download, 300 Mbps upload
Fiber 500
Up to 500 Mbps download, 300 Mbps upload
Fiber 1 Gig
Up to 940 Mbps download, 300 Mbps upload
Other Monthly Fees, Value Added Services, Terms**
Wireless Gateway Service Fee $5.99
Internet Security (optional) $2.99
Standard One-Time Charges**
Internet Activation Fee $29.99
Unreturned equipment fee (modem or Wireless Gateway) $129.95

*Rates does not include taxes and fees.
** Does not include taxes

Residential Home Phone Services and Pricing

Home Phone Standard Services Rate*
Go Local Plus (Home Phone with 13 calling features) $28.95
Call More (Long Distance) $25.00
Home Voicemail $9.99

*Rates do not include taxes and fees.

The Wireless Gateway Service Fee covers the maintenance of our Hawaiian Telcom broadband network and allows our High-Speed Internet customers to have use of the wireless gateway with guaranteed maintenance, support, and replacement if necessary for the life of their High-Speed Internet service. The Wireless Gateway Service Fee is not tied to the cost of the actual modem, therefore, the Wireless Gateway Service Fee will still be charged if the customer purchases their own modem.