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Standard Rates for Hawaiian Telcom Services

Standard Rates for Hawaiian Telcom Services

Standard Monthly Rates for Hawaiian Telcom TV and Internet Services

TV Standard Services

Current Rate

Rate Effective

11/1/2020

Basic TV $26.00 $29.99
Advantage TV $85.99 $89.99
Advantage Plus TV $93.99 $99.99
MyWay TV (Requires Starter TV and a minimum of one MyWay TV Genre Pack) $59.99 $64.99
     

MyWay TV Genre Packs

 
Movies & Series $10.00 $10.00
Kids & Family $10.00 $10.00
Trends $10.00 $10.00
Entertainment $5.00 $5.00
News & Info $5.00 $5.00 
Lifestyle $5.00 $5.00 
ProSports $5.00 $5.00 
Sports Plus $5.00 $5.00 
     

Equipment Fees

   
Set Top Box $6.99  $6.99
     

Premium Add-ons

   
Whole Home DVR $14.95 $14.95 
HD Service $7.95  $7.95
HD Plus $9.95 $9.95
VIP Movie Pack  $19.95 $19.95
Movie Variety Pack $10.00 $10.00
EPIX Pack  $5.99 $5.99 
HBO Pack $16.99 $16.99 
Cinemax Pack (Add to HBO for $9/mo more) $15.95 $15.95 
Showtime/TMC Pack $9.99 $9.99 
TV Japan $24.95 $24.95 
Chinese Pack  $25.95 $25.95
       CCTV-4 $14.95 $14.95
       CTI - Zhong Tian $14.95 $14.95
       Phoenix Hong Kong TV $14.95  $14.95
Filipino Pack  $25.95 $25.95
       TFC - The Filipino Channel $14.95  $14.95
       VIVA TV $14.95 $14.95
       GMA Pinoy TV  $14.95  $14.95
       GMA Life TV  $14.95 $14.95
SBTN (Vietnamese) $14.95 $14.95
Playboy TV $15.95 $15.95
Stingray Karaoke App $10.00 $10.00
     

Other Fees

 
TV Activation Fee (one time)  $29.99  $34.99 
Broadcast TV Fee $10.89 $15.89
Wireless Gateway Service Fee† $6.99 $8.99
Sports Programming Fee (for all TV packages excluding Basic TV) $4.43 $4.43 
Olelo Capital Fund Fee This new monthly recovery fee supports the annual capital needs of the public, education and government access organization designee, Olelo. $0.25  $0.25
 

Equipment Replacement & Unreturned Charges

Visit hawaiiantel.com/return for more information. 

 
Remote Control $25.00 $25.00 
Wireless Gateway $200.00 $200.00
Set Top Box (per box) $200.00 $200.00 

Notes: Taxes, surcharges and Franchise fees not included and will apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply.

For information regarding resolution of complaints or inquiries, billing, as well as changes in fees, charges, deposits, billing practices, programming, installation and service maintenance policies, instructions on how to use the TV service, channel position or programming carried on the system, or other terms and conditions of service, please refer to hawaiiantel.com/tv.

If you have questions, or experience any problems with your Hawaiian Telcom TV service or bill, call us at 643-3456 and we’ll work with you to resolve your issue quickly. If our Customer Service Center cannot resolve your problem, please call Customer Relations at 643-3377. If you are still not satisfied with our resolution of your issue, you may contact the State Cable TV Division at 586-2620 or PO Box 541, Honolulu, HI  96809.

Hawaiian Telcom TV Service Centers
Kapolei Service Center
91-979 Kamaaha Avenue
Kapolei, HI 96707
Mon - Fri 8:00am - 5:00pm
Sat 9:00am - 5:00pm

Downtown Service Center
1177 Bishop Street
Honolulu, HI 96813
Mon - Fri 8:00am - 5:00pm
Sat 9:00am - 5:00pm

Contact Us

Customer Service – 643-3456
Mon – Fri 7:30am – 5:30pm, Sat 8:00am – 5:30pm

24/7 Technical Support – 643-6111

Internet Standard Services

Current Rate

Rate Effective 11/1/2020

Lite Internet (Up to 3 Mbps download, 1 Mbps Upload) $49.99 $49.99
Basic Internet Up to 7 Mbps download, 1 Mbps upload $49.99 $49.99
Advantage Internet (Up to 11 Mbps download, 1 Mbps upload) $49.99 $49.99
Premium Internet (Up to 15 Mbps download, 1 Mbps upload ) $49.99 $49.99
Extreme Internet (Up to 20 Mbps download, 3 Mbps upload) $59.99 $59.99
Ultimate Internet (Up to 25 Mbps download, 3 Mbps upload) $59.99 $59.99
Elite Internet (Up to 50 Mbps download, 3 Mbps upload) $69.99 $69.99
Fiber 100 (Up to 100 Mbps download, 100 Mbps upload) $69.99 $69.99
Fiber 300 (Up to 300 Mbps download, 300 Mbps upload) $69.99 $69.99
Fiber 500 (Up to 500 Mbps download, 300 Mbps upload) $74.99 $74.99
 Fiber 750 Up to 750 Mbps download, 300 Mbps upload $74.99 $74.99
Fiber 1 Gig Up to 940 Mbps download, 300 Mbps upload $94.99 $94.99
Internet customers before February 2020, click here to refer to legacy standard rates. To update your internet, please call 643 3456
   

Value Added Services - Stand Alone

   
Hawaiian Telcom SafeGuard Powered by F-Secure    
      Hawaiian Telcom SafeGuard 1 – 5 devices $2.99 $2.99 
      Hawaiian Telcom SafeGuard 1 – 10 devices  $5.98 $5.98
      Hawaiian Telcom SafeGuard 1 – 15 devices $8.97 $8.97
      Hawaiian Telcom SafeGuard 1 – 20 devices $11.96 $11.96
      Hawaiian Telcom SafeGuard 1 – 25 devices $14.95 $14.95
WiFi Plus  $5.00  $7.00
Whole Home WiFi $7.00 $7.00 
Inside Wire Maintenance Plan $9.99  $10.99
     

Value Added Services - Bundled

   
Premier Value Bundle
  • Hawaiian Telcom SafeGuard 1 – 10 devices
  • Whole Home WiFi
  • Inside Wire Maintenance Plan
  • Wireless Gateway Service Fee
$19.99 $19.99 
 Premier Plus Value Bundle 
  • Hawaiian Telcom SafeGuard 1 – 25 devices
  • Whole Home WiFi
  • Inside Wire Maintenance Plan
  • Wireless Gateway Service Fee
$22.99 $22.99
     

Monthly Fees 

   
Wireless Gateway Service Fee  $6.99  $8.99
     

Standard One-Time Charges

 
Internet Activation Fee $29.99 $34.99 
Professional Technician Installation Fee (Waived if Self Install Qualified) $120.00  $120.00 
Unreturned equipment fee (modem or Wireless Gateway) $200.00 $200.00 

 

Residential Home Phone Services and Pricing

Home Phone Standard Services

Current Rate

Rate Effective 11/1/2020

Go Local $29.99  $33.99
Go Local Plus (Home Phone with 13 calling features) $32.99 $36.99 
Home Phone - Residential Line: Lanai $11.99 $15.99 
Home Phone - Residential Line: Molokai $12.99 $16.99 
Home Phone - Residential Line: Maui $14.99 $18.99
Home Phone - Residential Line: Kauai $14.99 $18.99
Home Phone - Residential Line: Hawaii $15.99 $19.99
Home Phone - Residential Line: Oahu $17.99 $21.99
Call More (Long Distance) $25.00 $25.00
Home Voicemail $9.99 $9.99
Non-Published Service  $4.50  $5.99
Non-Listed Service  $4.50 $5.99
†The Wireless Gateway Service Fee covers the maintenance of our Hawaiian Telcom broadband network and allows our High-Speed Internet customers to have use of the wireless gateway with guaranteed maintenance, support, and replacement if necessary for the life of their High-Speed Internet service. The Wireless Gateway Service Fee is not tied to the cost of the actual modem, therefore, the Wireless Gateway Service Fee will still be charged if the customer purchases their own modem.

Internet Standard Services