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Standard Rates for Hawaiian Telcom Services

Standard Monthly Rates for Hawaiian Telcom TV and Internet Services
Prices effective 9/16/2019

TV Standard Services

Rate

Basic TV $32.99
Advantage TV $85.99*
Advantage Plus TV $93.99*
MyWay TV (Requires a minimum of one MyWay TV Genre Pack) $59.99*
   

MyWay TV Genre Packs


Movies & Series $10.00
Kids & Family $10.00
Trends $10.00
Entertainment $5.00
News & Info $5.00
Lifestyle $5.00
ProSports $5.00
Sports Plus $5.00
   

Equipment

 
Additional Set Top Box $6.99**
 *Includes primary Set top Box and Remote Control
**Includes $1/mo for Remote Control
 
   

Premium Add-ons

 
Whole Home DVR $14.95
HD Service $7.95 
HD Plus $9.95
VIP Movie Pack See Channels
$19.95
Movie Variety Pack See Channels $10.00
EPIX Pack  $5.99
HBO Pack $16.99
Cinemax Pack $15.95
STARZ Pack $15.95
Showtime/TMC Pack $15.95
Each additional premium channel (Cinemax, STARZ or Showtime/TMC)
$9.00
TV Japan $24.95
Chinese Pack See Channels $25.95
       CCTV-4 $14.95
       CTI - Zhong Tian $14.95
       Phoenix Hong Kong TV $14.95 
Filipino Pack See Channels $25.95
       TFC - The Filipino Channel $14.95 
       VIVA TV $14.95
       GMA Pinoy TV  $14.95 
       GMA Life TV  $14.95
SBTN (Vietnamese) $14.95
Playboy TV $15.95
Stingray Karaoke App $10.00
   

Other Fees


TV Activation Fee (one time)  $29.99 
Broadcast TV Fee $10.89
Wireless Gateway Service Fee†
$6.99
Sports Programming Fee (for all TV packages excluding Basic TV) $4.43
Olelo Capital Fund Fee
This new monthly recovery fee supports the annual capital needs of the public, education and government access organization designee, Olelo.
$0.25 


Replacement Fees (One-time Charge)

Remote Control $25.00
Wireless Gateway $129.95
Set Top Box (per box) $200.00

Notes: Taxes, surcharges and Franchise fees not included and will apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions may apply.

For information regarding resolution of complaints or inquiries, billing, as well as changes in fees, charges, deposits, billing practices, programming, installation and service maintenance policies, instructions on how to use the TV service, channel position or programming carried on the system, or other terms and conditions of service, please refer to hawaiiantel.com/tv.

If you have questions, or experience any problems with your Hawaiian Telcom TV service or bill, call us at 643-3456 and we’ll work with you to resolve your issue quickly. If our Customer Service Center cannot resolve your problem, please call Customer Relations at 643-3377. If you are still not satisfied with our resolution of your issue, you may contact the State Cable TV Division at 586-2620 or PO Box 541, Honolulu, HI  96809.

Hawaiian Telcom TV Service Centers
Kapolei Service Center
91-979 Kamaaha Avenue
Kapolei, HI 96707
Mon - Fri 10:00am-7:00pm 
Sat 10:00am-6:00pm

Downtown Service Center
1177 Bishop Street
Honolulu, HI 96813
Mon - Fri 8:00am-5:00pm
Sat 9:00am-5:00pm

Contact Us

Customer Service – 643-3456
Mon – Fri 7:30am – 5:30pm, Sat 8:00am – 5:30pm

24/7 Technical Support – 643-6111

Internet Standard Services

Rate*

Basic Internet
Up to 7 Mbps download, 1 Mbps upload
$40.00
Advantage Internet
Up to 11 Mbps download, 1 Mbps upload
$44.99
Premium Internet
Up to 15 Mbps download, 1 Mbps upload
$52.99
Extreme Internet
Up to 20 Mbps download, 3 Mbps upload
$62.99
Elite Internet
Up to 50 Mbps download, 3 Mbps upload
$102.99
Fiber 100
Up to 100 Mbps download, 100 Mbps upload
$125.00
Fiber 300
Up to 300 Mbps download, 300 Mbps upload
$245.00
Fiber 500
Up to 500 Mbps download, 300 Mbps upload
$345.00
Fiber 1 Gig
Up to 940 Mbps download, 300 Mbps upload
$445.00
   

Monthly Fees**

Wireless Gateway Service Fee $6.99
Model or Wireless Gateway Lease Included
   

Value Added Services **

 
 Hawaiian Telcom SafeGuard Powered by F-Secure  
      Hawaiian Telcom SafeGuard 1 – 5 devices $2.99
      Hawaiian Telcom SafeGuard 1 – 10 devices  $5.98
      Hawaiian Telcom SafeGuard 1 – 15 devices $8.97
      Hawaiian Telcom SafeGuard 1 – 15 devices $11.96
      Hawaiian Telcom SafeGuard 1 – 15 devices $14.95
 WiFi Plus $5.00
   

Standard One-Time Charges**

Internet Activation Fee $29.99
Unreturned equipment fee (modem or Wireless Gateway) $129.95

*Rates do not include taxes and fees.
** Subject to taxes

Residential Home Phone Services and Pricing

Home Phone Standard Services

Rate*

Go Local Plus (Home Phone with 13 calling features) $32.99
Home Phone - Residential Line: Lanai $11.99
Home Phone - Residential Line: Molokai $12.99
Home Phone - Residential Line: Maui $14.99
Home Phone - Residential Line: Kauai $14.99
Home Phone - Residential Line: Hawaii $15.99
Home Phone - Residential Line: Oahu $17.99
Call More (Long Distance) $25.00
Home Voicemail $9.99

*Rates do not include taxes and fees.

The Wireless Gateway Service Fee covers the maintenance of our Hawaiian Telcom broadband network and allows our High-Speed Internet customers to have use of the wireless gateway with guaranteed maintenance, support, and replacement if necessary for the life of their High-Speed Internet service. The Wireless Gateway Service Fee is not tied to the cost of the actual modem, therefore, the Wireless Gateway Service Fee will still be charged if the customer purchases their own modem.