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ESPN3 Frequently Asked Questions


1. What is ESPN3?
ESPN3 is a broadband network for live sports programming. ESPN3 harnesses the quality ESPN has built through its TV networks and delivers online sports programming to fans through a rich, interactive, and easy-to-use experience.

ESPN3 broadcasts thousands of live games and events online each year. A majority of the events are exclusive to ESPN3, while others are broadband-enhanced versions of games from one of ESPN's TV networks.

2.  What kind of programming does ESPN3 offer?
Each year ESPN3 delivers thousands of live games and events like College Football and Basketball, NBA, MLB, UEFA Champions League Soccer, The Masters and US Open Golf, all 4 Grand Slam tennis tournaments, and more. Plus, you get a fully interactive experience with real time in-game stats, scoreboards and live chat.

3.  How long are games archived?
Games and events are available in ESPN3's archives varying from 24 hours to more than a week, depending on the sport.

4.  I have ESPN3 at home, but don't have access now. What should I do?
Hawaiian Telcom customers can see all the events on ESPN3 from any high-speed connection using the Remote Access feature! While on your home connection, log into your account, then head to ESPN3 and click on REMOTE ACCESS. You will be prompted to sync your account to activate the feature. Then, when you're away from home, just log into and you'll be able to see the 3,000+ yearly events on ESPN3!

Please note that the Remote Access feature is not available outside of the United States of America.

5.  Does ESPN3 offer games from the GamePlan and/or FullCourt subscription packages?
All GamePlan college football games and FullCourt college basketball games are now free through ESPN3 to fans who subscribe to a participating broadband internet service provider.

The college football and basketball lineup on ESPN3 includes exclusive games, simulcasts of ESPN and ESPN2 games and many regional games from around the country. That's more than 300 live college football games and more than 1000 live college basketball games this season.

6.  Why is an event blacked out?

This is because the event that you requested is not available on ESPN3 in your market. Blackouts apply to broadcasts that have been sold regionally or locally per league, conference and local rights holder agreements. Regional and local rights holders are usually broadcast stations or regional sports networks. Blackouts are implemented to protect the primary rights holder, as defined by the professional and college sports leagues or teams in a given market.

7.  Why can't I have Firebug enabled?
Due to the instabilities Firebug causes when using ESPN3, it is highly recommended to disable it for the best possible viewing experience.

8.  Nothing happens when I click on the "Launch Video Player" button. How do I view the ESPN3 player?
The player is displayed in its own pop-up window. Your computer's pop-up blocker may be preventing the window from launching. Hold down the control button when clicking on the "Watch Now" button. That may allow a pop-up to be launched. If that doesn't work, please consult the instructions for the pop-up blocker you have installed.

9.  Will I be able to watch ESPN3 using my laptop and a wireless card?
ESPN3 is not currently available through wireless cards, including Verizon and AT&T Mobility (formerly Cingular) wireless cards.

10.  My workplace uses one of the participating internet service providers but I still cannot access ESPN3 from work.
It is possible that your business's internet service provider offers ESPN3 on a residential level but not a commercial level. Many businesses also use firewalls and other security measures to prevent users from visiting sites not approved by the business. These measures may also prevent you from signing in to your home account through Remote Access or Verizon Surround.

11.  Why does audio or video playback stop and/or stall?
Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of internet congestion or when too many computer applications are open at the same time.

12.  What can I do if the video playback stops or plays slowly?
If playback stalls, stops or plays slowly, try one or all of the following:
•    Refresh your browser or close your browser and open it again.
•    Drag the rewind button back in time several minutes in the program timeline.
•    Avoid internet congestion by waiting several minutes before viewing the programming again.
•    Close other computer applications that may be open at the same time.
•    If viewing in mosaic mode, try clicking "Pause Video Feeds" to pause play in the smaller windows.
•    Contact Customer Care by calling 888-549-ESPN or clicking here.

13.  Why doesn't audio and video play at all?
Video can take 30-50 seconds display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again. If the problem persists please contact us via the feedback page. 

14.  I'm still having problems, how can I contact someone for help?
Contact the Customer Care Team. If you do not see the answer to your question for problem above, or if you have further questions, comments or suggestion on how we can improve ESPN3, please contact our Customer Care Team at 888-549-ESPN.

Also feel free to provide feedback, by clicking here. Please note that this feedback section should only be used to let us know what you think about the new ESPN3. If you have specific questions, account related issues or access problems. Please call our Customer Care Team at 888-549-ESPN.

15.  What are the system requirements?
We recommend the following for the best experience:

Processor Speed: Single Core CPU @ 2.4GHz or Dual Core CPU
Memory: 512 MB of RAM (minimum of 256 MB)
Video Memory: 128 MB of Video RAM
Operating System: Windows XP, Vista, Windows 7, Linux
Recommended Browsers: Internet Explorer 7+, Mozilla Firefox 3.5+, Safari 4, Chrome 3
Flash Player: Adobe Flash Player 10
Screen Resolution: 1024x768 or higher with 32-bit color
Connection Speed: 768 Kbps (minimum of 450 Kbps)

Processor Speed: 1.5 Ghz
Memory: 512 MB of RAM
Operating System:OS X 10.4+
Recommended Browsers: Mozilla Firefox 3.5+, Safari 4.0+, Chrome 3
Flash Player: Adobe Flash Player 10
Screen Resolution: 1024x768 or higher with 32-bit color
Connection Speed: 768 Kbps (minimum of 450 Kbps)

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