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Call 643-3456 for more information.
Home Phone Lifeline Assistance

Home Phone discounts for qualifying senior citizens and low-income residents of Hawaii.

The Lifeline program provides discounts on your local Home Phone service if you meet certain federal and/or state qualifications. Discounts of up to $11.10/mo are available on Basic Service, Go Local Plus, or myChoice Plus bundles. For more information on these options, see our Calling Plans. Hawaiian Telcom is required to obtain proof of your eligibility in order for you to receive the monthly Lifeline credit on your bill.

Lifeline discounts for Hawaiian Telcom's High-Speed Internet services are also available to qualifying customer in eligible areas.

To receive the Lifeline discount, follow these steps:

  1. Review the Lifeline Service application form and check to see if you are eligible for these programs.
  2. Complete the Federal and/or the State Lifeline Service sections of the application form. Please print clearly and provide accurate information.
  3. Gather copies of all necessary documentation. Qualification for the program must be verified with supporting documentation.
  4. Mail the completed form and supporting documents to:
    Hawaiian Telcom
    1177 Bishop Street, Suite 3
    ATTN: SRC – Lifeline Team
    Honolulu, HI 96813

To learn more, call 643-3456 or visit

* Federal discount of $9.25/mo plus state discount of $1.60 - $1.85/mo.  Lifeline is a government assistance program. The service is non-transferable, only eligible customers may enroll in the program, and the program is limited to one discount per household.