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Terms & Conditions

1. General

These terms and conditions apply to Hawaiian Telcom’s Referral Rewards Program (“Program”). By referring a friend, installing the qualified referred Hawaiian Telcom Residential service(s), or otherwise participating in the Program, the referring customer and referred friend agree to be bound by these terms and conditions, Hawaiian Telcom’s General Terms and Conditions (“Ts&Cs”), the Program Rules, and the Hawaiian Telcom Privacy Policy (collectively, the “Program Terms and Conditions”). The Program Rules are available at (“Program Rules”).  

Further terms and conditions and Program Rules for Hawaiian Telcom Employees are available at the Employee Portal.

2. Program Participation and Eligibility

The Program is available only for Hawaiian Telcom residential customers. Please allow up to 4 weeks after referral validation for referral reward to be applied. Hawaiian Telcom reserves the right to modify, extend or cancel this Program at any time. You must be eligible to participate in the Program and comply with these Ts and Cs and the Program Rules.  Eligibility and compliance will be determined in Hawaiian Telcom’s sole discretion. The Program is only available online at: Current Hawaiian Telcom customers who initiate a referral, are defined as “Referrers.” Customers who activate the qualifying Hawaiian Telcom services upon a referral are defined as “Referees.”

Eligible Referrals: The Program is only available for active Hawaiian Telcom Residential Accounts and those individuals eligible pursuant to the Program Rules. To make referrals, you must:

  • Sign-in to your My Account page at, and click on the “Referral Rewards” button. You’ll be prompted to agree to the Program T&Cs;
  • Have an active residential Hawaiian Telcom account; and
  • Be an individual person and of the age of majority in the state/province or jurisdiction where you are resident at the time of participation (Companies and employees of Hawaiian Telcom or its subsidiaries, affiliates or promotional agencies, including immediate family and household members, are not eligible to earn credit for referrals);

Participation in the Program is prohibited where void by applicable law or regulation. The Program is only available through If your account is “closed”, “suspended” or you cancel your account with Hawaiian Telcom, you are no longer eligible to participate in the Program. Upon service cancellation with Hawaiian Telcom, your account will be inactive, you will lose any outstanding reward credits, and you may not make referrals or earn referral reward credits, including any referral reward credits that may be pending. You cannot earn a referral reward credit for referring yourself. You may only participate in the program online at, not at any retail outlet. You may only participate in the Program with one account. Your Referee must schedule an installation with their referral offer code and install the qualifying Hawaiian Telcom service within 60 days of claiming their referral offer.

Ineligible Referrals: The Referral Rewards program will not accept referrals for Hawaiian Telcom business accounts, bulk accounts or Hawaiian Telcom employees (“Ineligible Referrals”). Hawaiian Telcom reserves the right to void any referral reward credit based on the following, which may be determined in Hawaiian Telcom’s sole discretion: (1) ineligibility of any Program participant, (2) fraudulent activity or, (3) if Hawaiian Telcom finds that you have violated any of the Program Terms and Conditions.

Eligible Referees: Each Referee must install the qualifying Hawaiian Telcom service within 60 days of claiming their referral offer. The Referee’s new qualifying Hawaiian Telcom service must remain active for at least 45 days before Hawaiian Telcom will validate the new service and apply the referral reward to both the Referee and the Referrer. You cannot receive referral reward credits for referring yourself or by renewing the referred service with Hawaiian Telcom. Existing Hawaiian Telcom Residential Customers can earn a maximum of $500 in referral rewards per calendar year. If you are a new Hawaiian Telcom Residential Customer who was referred by an existing Hawaiian Telcom Residential Customer, you are eligible to earn up to $500 in referral rewards per year, including your initial referral reward. You must disclose the fact that you are a Hawaiian Telcom Residential Customer when you make referrals. You agree to let your Referees know that you are the Referrer and that you may receive a referral reward if your Referee signs up for the qualifying Hawaiian Telcom service. You will not receive any referral reward if your referrals are rejected or are not received for any reason, or if you and/or or your respective Referee fails to comply with the Program Terms and Conditions, as determined in Hawaiian Telcom’s sole discretion.

3. Reward Redemption

Referral rewards are non-transferable, non-assignable, and cannot be redeemed or exchanged for cash, credit, or other merchandise.

4. Additional Terms and Conditions

Tax: You are responsible for any and all tax liabilities associated with the Program.

Void Where Prohibited: This Program is void where prohibited by law.

We reserve the right to change the terms and conditions of the Hawaiian Telcom Referral Rewards program at any time, without notice, at our sole discretion. We reserve the right to not award a referral reward credit or disqualify someone from the Program if we feel, in our sole discretion, that fraudulent behavior or other unethical conduct has occurred in any way that compromises the fairness of the Program in any way. Referral reward credits cannot be combined with other promotions and are not valid for previous offers or orders. Spam, unsolicited commercial email, or any form of illegal means of communication is illegal, prohibited, and will be grounds for termination of your account and participation in this Program. Fraudulent or unethical means of communication such as using bots, fictitious identities, fake emails, or scripts is also prohibited and will result in similar actions by us with respect to terminating your account and participation in the Program. Hawaiian Telcom services are subject to additional terms, conditions, and other restrictions. See for details.

By participating in this Program, you agree to release and hold harmless Hawaiian Telcom and RewardStream Inc., as the operator of the Program and their respective affiliates and subsidiaries, directors, officers, employees, consultants, and agents, and any other entity associated with marketing this Program (collectively, the "Released Parties") from any and all claims or damages arising out of, or in connection with the Program. You further agree that the Program and referral reward credits are provided "as is where is". THERE ARE NO REPRESENTATIONS OR WARRANTIES INCLUDING BUT NOT LIMITED TO STATUTORY WARRANTIES AND CONDITIONS, WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, THIRD PARTIES RIGHTS, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, INCLUDING ANY LOST PROFITS OR LOST SAVINGS, EVEN IF ONE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. 

Hawaiian Telcom reserves the right to terminate and/or modify the Referral Rewards offer or Program at any time without prior notice.