How To Use Email Folders

How To Use Email Folders

Webmail comes with a set of default folders: Inbox, Drafts, Sent Items, Spam and Trash. These folders are system-level folders which means they are required for basic operation of email and can't be deleted.

  • Inbox: new email is delivered to this folder.
  • Drafts: messages that you begin writing and then save before sending are stored in this folder.
  • Sent Items: mail that has been sent from webmail is stored in this folder when you have selected "Save" in General Settings under "Save sent messages".
  • Spam: email that is suspected as being spam is quarantined in this folder. Spam email that is more than seven (7) days old is automatically deleted.
  • Trash: deleted email is stored in this folder. Email in the trash folder that is more than seven (7) days old is automatically deleted.

To add a folder or subfolder:

  1. Click the folder icon in folders list area.
  2. Enter a name for your new folder in the pop-up dialog window.
  3. If you want the folder to within an existing folder, check the "Add folder as a subfolder of" box and select a folder.
  4. Click "Save".

To add email to a folder or subfolder:

  1. Select the email message you want to move to a folder.
  2. Using the "Move to Folder" dropdown select the destination folder.
  3. Alternatively, you can drag email messages from the email list and drop them on a folder in the sidebar area.

To rename a folder:

  1. Hover your mouse pointer over the folder you want to rename in the folders list (remember, system folders cannot be changed).
  2. Click the pencil icon.
  3. Enter a new name for the folder.
  4. Click "Save".

To delete a folder:

  1. Hover your mouse pointer over the folder you want to delete in the folders list (remember, system folders cannot be deleted).
  2. Click the "X" icon.
  3. A confirmation window will ask you if you are sure. Click "OK" to delete the folder. Remember: when a folder is deleted, any email in that folder is also deleted and there is no undo.