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Please review the following self service options for issues related to your current account.

Ordering New Services?
You may currently order Local and Long Distance Calling Services as well as High-Speed Internet online.

RECENT ISSUES
New Tax and Surcharge Information Available
The IRS has issued a refund notice on all Long Distance Federal Excise Tax Charges. The refund is obtained through the 2006 Federal Income Tax Filing. Details >>

High Speed Internet modem not working correctly?
  1. Unplug your modem from the electrical outlet.
  2. Turn off your PC and any other router or network equipment
  3. Wait approximately 10 seconds
  4. Plug the modem back into the electrical outlet (be sure power is working)
  5. Turn your PC and other network devices back on.
  6. Test your connection by opening a browser and attempting a search

If service is not restored, please contact us here or call technical support at 643-4375.


FAQs on new billing related issues
Get information regarding items related to current billing issues. Details >>
ONLINE SUPPORT (Residential)
Moving?
If you wish to move your current services to a new address you can process your request online here.
Billing Issues?
If you would like to dispute a charge on a recent bill, please fill out this online form.
Issues with your local calling services?
If you're having issues with services such as dial tone, voicemail, etc... contact us here.
Need to Schedule a Repair
If you are experincing issues with your local calling service and would like to schedule a repair call contact us here.
Wireless Support
If you need help with your current wireless account please contact us here.
 
 

ONLINE SUPPORT (Business)

Business Billing, Sales, and Service
If you would like to dispute a charge on a recent bill, please fill out this online form.
Need to schedule a Repair
If you are experincing issues with your local calling service and would like to schedule a repair call contact us here.
Yellow Pages Support
Issues with your Yellow pages account, visit us here.
 
 
Residential
Business
Wireless

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