Local
The provisioning of local services is integrated into Hawaiian Telcom's local ordering processes. These processes utilize the Local Service Request (LSR) for the order format. Once the LSR passes the appropriate edits, is accepted by our ordering center, and the due date is agreed upon, the circuit(s) on the order begins going through the provisioning process.

There are presently 3 local services available: Hot Cuts, New Lines, and UNE/Resale. Details for each service can be found below.

Hotcut
A Hot Cut is a near-simultaneous disconnection of a Hawaiian Telcom working loop from a port on one carrier's switch, and the reconnection of that loop to a port on a different carrier's switch, without any significant out-of-service period.

New Lines
The New Lines service covers Analog New Lines and Digital New Lines.

Resale
The Resale service cover Resold POTS, Resold Specials, UNE-P (not offered; existing service grandfathered), and UNE-P Specials (not offered; existing service grand fathered).

Access
The provisioning of access services is integrated into Hawaiian Telcom's access ordering processes. These processes utilize the Access Service Request (ASR) for the order format. Once the ASR passes the appropriate edits, is accepted by our ordering center, and the due date is agreed upon, the circuit(s) on the order begins going through the provisioning process. Provisioning or building of the access service continues through various phases until the circuit is tested and turned up for use. Once the circuit is turned up for use, the provisioning phase is completed and the circuit is considered to be in maintenance and billing for the services ordered. The provisioning intervals vary by circuit. The provisioning interval is based on the current access tariffs filed by Hawaiian Telcom.

Special Access Intervals

Wholesale Ordering Page