Welcome to Hawaiian Telcom’s Wholesale Services Ordering portal. Hawaiian Telcom has partnered with Neustar, a leading provider of clearinghouse services to the global communications industry, to provide our Wholesale customers with a powerful web based Ordering interface. Below you will find a link to the Neustar GUI, along with valuable documentation covering the entire Ordering process.
Neustar GUI
The Neustar GUI is available 24/7 excluding the following scheduled maintenance hours
- Weekly Maintenance
- First Sunday in April to Last Sunday in October – 6pm HST Saturday to 6am HST Sunday
- Rest of the Year - 7pm HST Saturday to 7am HST Sunday
- As-Needed Maintenance
- First Sunday in April to Last Sunday in October – 6pm HST Wednesday to 10pm HST Wednesday
- Rest of the Year - 7pm HST Wednesday to 11pm HST Wednesday
Documentation
Business Rules
ISP Markets Ordering
Collocation Application (instructions)
ASR Pre-Order Forms
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