Welcome to Hawaiian Telcom’s Wholesale Services- your portal for everything you need to put Hawaiian Telcom’s specialists and services to work for your business. Hawaiian Telcom has provided you, our valued wholesale clients, the opportunity to input orders, trouble detail, or billing disputes, as well as check status on your order, trouble or billing dispute. Also, we have made available other data that provides valuable information to you about our product and services offerings. If this is your first time visiting our website, Welcome to Hawaiian Telcom! If you are a regular customer to Hawaiian Telcom, welcome back! To both of you, we hope you continue to value the capabilities we offer here through our Hawaiian Telcom Wholesale Gateway…your NEW connection to quality telecommunications in Hawaii.

Getting Started
This section covers information you need to know about Hawaiian Telcom to begin doing business with us and maintain your account information as your business changes and grows.

Ordering
Once you have established a relationship with Hawaiian Telcom, an essential next step is to familiarize yourself with the information you need to know to complete the ordering process.

Provisioning
Once an order is accepted by our ordering centers, and the due date is agreed upon, the circuit on the order begins the provisioning process.

Trouble
Hawaiian Telcom’s system to report and track troubles is accessible via our online GUI. You can enter a trouble ticket, check the status, retrieve history, and view responses in an easy and efficient manner.

Billing
Review comprehensive lists of tariffs and service codes or submit a billing dispute.

Resource Library
Check here for Industry Letters, Contact Information, and links to documents of interest.