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Does
Hawaiian Telcom offer Integrated Access, data and voice
through one connection?
Yes. Hawaiian Telcom offers a flexible, customizable package
of the services you need to consolidate your data, Internet,
local and long distance calling on one high-speed line.
Called Integrated Access, this combination of services provides
a channelized T-1 transport service (Flexgrow), with local
and long distance voice access and Hawaiian Telcom Online
Dedicated Internet Access. Enhanced Flexgrow's channelized
T-1 has twenty-four 64 Kbps channels and provides a direct
T-1 connection to Hawaiian Telcom's Central Office. It can
be configured to carry voice, data and Internet access in
a way that fits your specific business requirements. Integrated
Access eliminates the need for multiple separate circuits
and achieves true economies of scale.
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What other transport services does
Hawaiian Telcom offer and how do they compare?
Hawaiian Telcom has a number of transport services to meet
your service needs. Two key broadband products offered are
Private Line T-1 and Frame Relay. Private Line T-1 provides
a dedicated connection between two locations. It may be
to another office location or to an Internet Service Provider.
It is a private, secure and direct connection. It operates
at speeds up to 1.544 Mbps. Each of the 24 digital channels
can be configured to carry voice or data. Frame Relay is
a data solution for connecting multiple offices. It operates
at variable speeds of between 56 Kbps and 45 Mbps - designed
to carry bursts of traffic. It supports multiple users and
can transfer large volumes of data. Other transport services
are also available through Hawaiian Telcom.
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What is the difference between
Digital Subscriber Line (DSL) and Dedicated Internet Access
(DIA) service?
Digital Subscriber Line (DSL) Internet Access and Dedicated
Internet Access (DIA) are both high-speed options for accessing
the Internet. High-Speed Business Internet Access works through
a modem connected to an office PC to create a digital signal
along a standard phone line to the Internet Service Provider
(ISP). It is an affordable dedicated Internet connection,
because it is typically used over your existing phone line.
It gives you the ability to talk and access the Internet
at the same time. DIA provides high-speed Internet connections
from your business location to an Internet POP using Private
Line T-1, Frame Relay, ATM or other data connectivity products.
With a 99.9% uptime guarantee, DIA is ideal for customers
who believe guaranteed reliability is critical to the success
of their business. The best solution depends on the unique
requirements of your business.
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What is the difference between
Single Bit High Rate Digital Subscriber Line (SHDSL) and
Digital Subscriber Line (DSL)?
Single Bit High Rate Digital Subscriber Line (SHDSL) and
Digital Subscriber Line (DSL) are both high-speed options
for accessing the Internet. SHDSL is a premium version of
DSL that offers symmetrical downstream and upstream speeds
up to 1.5Mbps. Unlike DSL, SHDSL is provided on a separate
data-only line so the customer's voice solution is not tied
to the data line allowing more flexibility to adapt to voice
solutions that support business changes without impact to data
service. SHDSL uses VBRnrt technology so data packets are
given transmission priority over ADSL when network congestion
occurs. SHDSL is ideal for customers transmitting mission
critical data or large files, hosting email or web servers,
and/or utilizing video surveillance or video conferencing
applications.
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How do I find out if Hawaiian Telcom High-Speed Internet is available
in my area?
You can go to the web site and enter your business telephone
number in the "Is Hawaiian Telcom High-Speed Internet Service Available for me? " section.
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Is Hawaiian Telcom's data network
as reliable as its voice network?
Hawaiian Telcom is using its 100-plus years of experience
in deploying a data network that is designed to offer our
customers the same reliability they have come to expect
from our voice network. However, data networks have very
different requirements than voice networks. To that end,
Hawaiian Telcom is setting high standards for data reliability
and survivability. We offer our customers quality of service
guarantees and service level agreements. Plus, Hawaiian
Telcom has redundancy within its data network to provide
additional protection for our customers in the event of
network failures.
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Is Hawaiian Telcom committed to
the data market for the long run?
Hawaiian Telcom has been a data services provider for many
years and is committed to providing customers with integrated
and reliable data services. Hawaiian Telcom recently introduced
an integrated access T-1 product (data and voice services
over a single, high-speed T-1 line) and is aggressively
deploying high-speed Internet throughout our service area, with planned
enhancements in the future. We offer a robust portfolio
of data products such as T-1, Frame Relay and Asynchronous
Transfer Mode (ATM). Other data services such as Voice over
IP and IP/Virtual Private Network are on the horizon. Hawaiian
Telcom is a major provider of data services and will be
for years to come. We are committed to creating a company
"built to last" in a fast-changing industry, investing
billions of dollars in our domestic telecom and high-speed Internet
infrastructure. Data remains a key part of Hawaiian Telcom's
business plan.
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