Wireless Solutions

In this competitive business world, we have the perfect combination of customer support, network capabilities, service features and pricing that makes us the best choice for wireless service.

Locally Owned

We’re the only locally owned and managed full-service communications company in Hawai‘i. We’re the only company that can provide a full suite of products and services including landline, Internet, broadband and wireless services as well as communications equipment and maintenance.

For more than 122 years, Hawaiian Telcom and our predecessors have served Hawai‘i and employed generations of local families. To further strengthen our community and Hawai‘i’s people, we donate hundreds of thousands of dollars each year to local charities and civic organizations. And as our business partner, you’ll allow us to continually improve our services and capabilities while giving back to Hawai‘i’s people.

Management and Support

When you choose wireless services from Hawaiian Telcom, no one will be able to offer you as much support.

• A Dedicated Account Team, analyzes all of your communications requirements and ensures maximum cost effectiveness and synergy between the products and services we provide.
• Proactive Customer Contact Program is our way of reaching out to you. We’ll provide you with routine account maintenance activities, perform a rate plan analysis to ensure maximum value of our services and resolve any other account questions or concerns. And we’re so confident in our ability to provide timely customer support we’ll even provide you with a Customer Support Service Level Agreement, try getting that from our competitors.
• Wireless Handset Service and Repair Program designed to give you the convenience of same-day access to equipment when one or more of your wireless instruments has a performance problem. For even more instant support, business customers can also participate in our Wireless Handset Spares Program, which provides on-site spares of wireless equipment at your company’s place of business.
• 100% Local Customer Service means our wireless business customers enjoy customer service and operations employees that understand you and your unique island business.
• 24 Hours, 7 Days a Week, is our mantra. We’ll take care of you, and that’s even more apparent by our Network Operations Center (NOC) in Honolulu. The NOC monitors all of our network services and provides you with an unparalleled level of support, which no other wireless service provider can match.

Our Network

Because your wireless service is a key part of your business we’ve developed a hybrid network that offers you the State’s most reliable and extensive coverage. Hawaiian Telcom’s statewide network is used to originate, transport or terminate nearly all your wireless traffic in Hawai‘i. For the “last mile” portion of your wireless calls, we’ve partnered with Sprint PCS to provide wireless service in Hawai‘i and everywhere Sprint PCS serves. In addition, our nationwide digital and analog roaming agreement with Verizon Wireless provides you with wireless coverage even in areas where Sprint PCS does not. This network design gives you a seamless experience and we manage and control all aspects of your service including activation, customer support and billing.

Using this approach also allows us to provide convergent services that combine features of both wireless and wireline networks. Which means we’re able to deliver value-added features and capabilities that no other company can.

We’re so confident in our ability to provide the highest level of network quality and service availability, we can provide you with Wireless Network Quality Service Level Agreements, something our competitors don’t.

Plans, Equipment & Bundles

• Wireless Voice Services Plans can fit any company’s unique needs. Shared Minute Plans provide you with a pool of minutes your wireless users can share. Anytime Minute Plans give you the opportunity to give each user a “bucket” of minutes, which can be used at any time in the month. For companies with fewer total minute requirements, our Flat Rate Minute Plans offer an innovative way for a business to pay for only the minutes used.

In addition to these plans, Hawaiian Telcom offers several unique capabilities under our Call ChoiceSM family of services.

Call Choice^SM Services

• Call Choice^SM Voicemail Hawaiian Telcom is breaking new ground in communication convenience with Call Choice, the first “visual voicemail” solution that enables your business to be more responsive to customers and colleagues in ways never before thought possible. More than just voicemail, Call Choice makes tasks that are difficult to do on a wireless phone much easier on your computer’s desktop. Imagine getting a copy of your wireless phone’s voicemail in your email inbox, being able to see and prioritize your messages, choosing to listen and respond to key voicemails – with just a few clicks. On the road? No problem! Check messages the traditional way by dialing your wireless phone’s voicemail. In a meeting? No problem! Turn your phone off and you still get the message. And that’s just the beginning. More than convenient, Call Choice provides a new level of ease and flexibility in wireless phone communications.
• Call Choice^SM Advanced Calling Features enhance your company’s efficiency and include Call Screening, In-Call Transfer, Find-me / Follow-me, Integrated Voicemail for Landline and Wireless, and other capabilities. These unique features give you the flexibility to control when and how employees make and receive calls, which, of course, allows them to be more productive.

Additional Features and Services

• Wireless Data Services are also offered and include short message service (SMS), multi-media message service (MMS), wireless web, high-speed EVDO data and Quick Connect push-to-talk services.
• Wireless Handsets and Data Cards are designed to fit any of your needs. We offer a variety of proven wireless products including value-priced voice-only wireless phones, more sophisticated models with technologies such as cameras, Bluetooth, voice-activated dialing and MP3 players, leading up to higher-end personal data assistants (PDAs). Our strategy is to let the “latest and greatest” wireless equipment mature for 3 to 6 months on average, before we add a new product into our inventory. This spares you from negative experiences such as software and battery problems that have plagued many new wireless product introductions in recent years.
• Bundled Pricing and Discounts, our most significant benefit to you. We’re the only company that offers local, long distance, Internet, broadband, wireless, maintenance and communications equipment. As a result, this can yield very substantial savings and ensures you’re maximizing your communications services and equipment.
• Employee Wireless Discount Program lets your employees purchase our wireless services at great discounts with no liability on the part of your business. It’s simple. The more wireless service your business purchases from Hawaiian Telcom, the greater the discounts your employees enjoy on their personal wireless service plans. It’s no cost to you. And a benefit that you can make available to your employees and the best part is we’ll administer and manage the entire program.